Will iHeartRadio stations play on my current CC WiFi Internet Radio?
iHeartRadio stations will play on our CC WiFi Radios purchased after 4/24/2014. CC WiFi Radios sold prior to April 24, 2014 may not play iHeartRadio stations due to the radio is unable to play AAC+ formats which is the format iHeartRadio uses for their stations streaming
How far away from my wireless router can the CC WiFi Radio be placed?
Between 20 and 40 feet depending on the strength of the wireless router and the number of walls between the radio and the router. This distance can be increased with the proper antenna (for your router) or with one of our CC Vector WiFi Systems. See our WiFi and Internet webpage for more information.
Does the CC WiFi Internet radio have a memory backup and if so how long (and what) settings will it retain?
Yes, the radio uses non-volatile memory which means all settings and presets will be retained indefinitely even if the power is interrupted.
How do I play stored audio from my computer?
As long as your WiFi Internet Radio is on the same wireless network as your computer, there is a way to use your WiFi Internet Radio to play audio files stored on your computer using Universal Plug & Play (UPNP Servers) from the Media Player feature.
How do I add a station to my WiFi Internet Radio?
To add a station to Reciva, you will need to know the actual web address for the station's stream and you will need to be logged into your Reciva account at https://radios.reciva.com/addstation/. If you are having troubles finding or adding a station, please contact C. Crane at (800) 522-8863
Is there a quicker way to get back to the primary menu than hitting the BACK button several times?
Yes, while a radio station is playing, depress the SELECT button once.
When the alarm sounds how do I silence it?
Press any button.
Will the alarm sound on the CC-WiFi Internet Radio if something is plugged into the headphone jack?
No. However, the sound can be heard through the headphones.
Will the alarm be audible on the CC-WiFi Internet Radio if the volume is turned down?
Yes. It will start off very quiet at first and then become louder with each sounding cycle.
At the Reciva.com Web site, what is the difference between My Stations and My Streams?
"My Stations" provides you a menu listing of your favorite stations chosen from the list available at Reciva.com. "My Streams" is a folder you can use to store the URLs of audio streams you find online that are not already included in the list of stations available through Reciva.com.
Will iHeartRadio stations play on my current CC WiFi Internet Radio?
iHeartRadio stations will play on our CC WiFi Radios purchased after 4/24/2014. CC WiFi Radios sold prior to April 24, 2014 may not play iHeartRadio stations due to the radio is unable to play AAC+ formats which is the format iHeartRadio uses for their stations streaming.
Can I connect to WiFi networks that require agreeing to a user license agreement?
Many hotels, hospitals and airports are now adding on a user license agreement you must accept in order to access Internet using their WiFi networks. The radio has no way of displaying these webpages or accepting such agreements so it will not work in these situations.
When I turned radio on it was unable to locate my network when scanning. Is there a problem with my radio?
Performing a power cycle by unplugging the power connection from the radio and then plug the power back in should clear up the issue. Make sure your router is turned on or power cycle the router. If this does not help, a Factory Reset on your radio may be necessary.
Why does my radio constantly buffer or stop playing when listening to a radio station?
Constant buffering or a loss of the audio stream usually means that your wireless network (router) is not working properly or too far away. Strong interference from a neighbor's WiFi signal, a microwave oven, electronics, or a cordless phone can sometimes distort the connection between your wireless router and the WiFi Internet Radio causing a deficit of consistent signal. In this case the radio will need to buffer in order to catch up to the playable stream. Another less likely cause for buffering takes place when the Internet radio station is unreliable or has gaps in the audio stream. Make sure your WiFi router is up off the ground and not obstructed by physical objects.
I set my CC WiFi Radio to wake me to a preset station, but my radio isnt playing the station. Why is that?
If the CC WiFi radio cannot connect to a station right away then it will default to Buzzer mode ensuring that the alarm still sounds at the set time. Some online radio stations buffer more at certain hours, when their demand is at its highest. During those times, locking on the signal can take a bit longer.
When I scan for my wireless network the radio says No Networks Found. Am I doing something wrong?
We have found that, sometimes, the CC WiFi Radio does not "see" the network on the initial scan. When this happens, you may have to press the BACK button to try scanning again. The second scan usually finds your WiFi network. Another option is to unplug the power cord momentarily from the back of the radio, then plug it in again, and try to scan for your wireless network again after the radio restarts.
The sound on my WIFI radio is poor.
Poor sound on the CC WiFi could be due to several factors more of them involving the quality of the feed coming to your radio. If other radio stations sound fine, check the bit rate of the station that sounds poor. A low bit rate (kbps) will give you lower sound quality. Bit rates are determined by the radio stations and cannot be adjusted through the radio. In order to improve the sound quality, you may have to connect the CC WiFi to an external stereo speaker system with more options.
I am having trouble using the remote control for my CC WiFi Radio.
The remote sensor is located just under the radio's dial and to the right. The sensor will receive a signal from the remote as long as the remote is within a 30-degree angled beam from the sensor. The remote will also need to be pointed at the radio sensor since it is IR and not RF. The operational range on the remote is about 20 feet. There is approximately a 1 second delay between a button press and a command taking effect.
Will the CC WiFi Internet Radio connect to Spotify, Slacker, Sirius XM or other streaming services?
No. Our CC WiFi Internet Radio does not offer other streaming services such as Slacker, Spotify, Stitcher, Deezer, Radio FM, Sirius XM or Tidal. This radio uses Reciva Technology that includes Pandora, iHeartRadio, CBS Radio.com and thousands of other stations and podcasts. There may be some content that is offered by other services that may also be offered by Reciva, iHeartRadio, Pandora or Radio.com (CBS). Please visit https://radios.reciva.com/station, https://www.pandora.com/, https://www.iheart.com/ or https://www.radio.com/ to see if your favorite station, show or podcast is available on these services.
My radio turns itself on and I don't have an alarm setup?
This can happen if there is an interruption in power to the radio, by default. If you experience this, it is possible to change a setting on your Reciva account to prevent this from happening (must have your radio added to your Reciva.com account).
- Log into your Reciva account at https://radios.reciva.com/.
- Scroll down and click on Manage My Radios.
- Click on the serial number listed.
- Click in the box next to "Go to standby after powercycle" to show a check mark.
- Click on Update.
- Unplug the power connection from the radio for 15 seconds.
- Plug the power connection back into the radio.
- After radio reconnects to your network a message may show "Updating Settings" and restart. Wait until it finishes.
- To test this, unplug the power connection from the radio for a few seconds.
- Plug the power connection back into the radio.
- Radio will come on and reinitialize and then shut off before playing a station.
My favorite Internet radio station will no longer play on my WiFi Internet Radio but I can listen to it on my computer, why?
It could be one of two reasons:
It's most likely that the website for that particular Internet radio station has changed the URL for that audio stream. When Web sites change their URL, it sometimes takes a while for Reciva to update their database to reflect the new URL. Once Reciva has updated the URL in their database you should have no trouble connecting to that Internet Radio station again. Computers are not affected by the URL change because they get the media players on your computer get the stream directly from the website and are updated automatically. Another factor that may be affecting your audio stream is a recent switch by some radio stations (mostly in the United States) to using Shockwave Flash-embedded players. These players do not use a standard streaming protocol and block external audio players. Many of these embedded players use an algorithm to change the URL of their stream dynamically from once a month to once an hour. The goal of these players is to force you to go to the station's website to view advertisements that help supplement the station's income.
I keep getting an error message while trying to retreive my register key.
Unplug the radio from power momentarily to restart the radio. Once it is restarted, try getting the key again. It usually will work normally after the power cycle.
Can I listen to Major League Baseball on the CC WiFi Radio?
No, due to licensing rules major league baseball games are typically not permitted to be broadcast on a radio stations internet stream.
How do I reset the WiFi Internet Radio back to factory defaults?
Depress the BACK key several times until you get to the top menu which should show STATIONS, PERSONAL RADIO. Rotate the Dial/Select to CONFIGURE and press SELECT. Turn the knob again until FACTORY RESET or RESET TO FACTORY DEFAULTS is displayed and then press SELECT. Rotate the dial to underline YES and press SELECT. The Display will now say FACTORY RESET COMPLETE. You must wait for the radio to restart before the reset is indeed complete
Does the mute function work when I have something plugged into the headphone jack?
Where can I find my router name (ESSID) and wireless encryption key?
Try looking on the underside of your wireless router or wireless modem. Sometimes they are printed on a label affixed to the bottom. Also check your documents for a piece of paper that was printed out after the router was initially set up.
When I do a Factory Reset does that wipe the new firmware?
Will internet station websites that require user authentication (free or not) play on the WiFi Internet Radio?
If the site requires authentication, such as "click the yes button", it will not play on the radio.
Is there a port for an external WiFi antenna?
Where do I locate the MAC address on the CC WiFi radio?
You can locate the radio's Mac address by selecting "Configure", "Wi-Fi and Network Setup", "View Configuration". Then turn the Dial/Select to the right until you find "MAC ADDRESS".
Is the remote control for the CC WiFi Radio IR or RF?
The remote control is IR.
Are there replacement batteries available for the CC WiFi Radio remote control?
Yes, the C. Crane item code is #CWFB. They are type CR2025 batteries.
Does the CC WiFi Radio have a timer function for the radio to turn on and turn off at a specific time to record on a
device like the Versacorder or CC Witness Plus?
No. C Crane is taking this under consideration for the next generation of the CC WiFi Internet Radio.
I recently saw the message, "Stream Ended" on my radio. What does this mean?
The message "Stream Ended" could mean a few different things:
- The radio lost the WiFi connection between the radio and the router. A power cycle normally forces the radio and the router to reconnect. If this is an ongoing occurrence, please contact us.
- The station had an interruption with their stream, or the station's network has such a high amount of people connecting to the stream that it drops connection.
- If listening to Pandora, this can occur when it is unable to find the next song that matches the criteria that you selected (doesn't happen a lot but can happen).