How do I reset the WiFi Internet Radio back to factory defaults?
Depress the BACK key several times until you get to the top menu which should give you one of the following three choices: CONFIGURE, STATIONS, or MEDIA PLAYER. Choose CONFIGURE by turning the knob and pressing SELECT. Turn the knob again until FACTORY RESET is displayed and then press SELECT again. The Display will now say FACTORY RESET COMPLETE. You must wait for the radio to restart before the reset is indeed complete.
Is there a quicker way to get back to the primary menu than hitting the BACK button several times?
Yes, while a radio station is playing, depress the SELECT button once.
When the alarm sounds how do I silence it?
Press any button.
Will the alarm sound on the CC-WiFi Internet Radio if something is plugged into the headphone jack?
No. However, the sound can be heard through the headphones.
Will the alarm be audible on the CC-WiFi Internet Radio if the volume is turned down?
Yes. It will start off very quiet at first and then become louder with each sounding cycle.
Does the mute function work when I have something plugged into the headphone jack?
Where can I find my router name (ESSID) and wireless encryption key?
Try looking on the underside of your wireless router or wireless modem. Sometimes they are printed on a label affixed to the bottom. Also check your documents for a piece of paper that was printed out after the router was initially set up.
When I do a Factory Reset does that wipe the new firmware?
Will internet station websites that require user authentication (free or not) play on the WiFi Internet Radio?
If the site requires authentication, such as "click the yes button", it will not play on the radio.
Will the CC WiFi Radio work with my "N" type router?
The CC WiFi Radio will work with N type routers as long as the broadcast mode on your router is set to Mixed Mode (b/g/n) or to 802.11g Only setting. Most newer routers are already set to Mixed Mode by default. If your router is set to broadcast in 802.11n Only or Dual Band, the radio will not see a signal coming from your router.
How far away from my wireless router can the CC WiFi Radio be placed?
Between 20 and 40 feet depending on the strength of the wireless router and the amount of walls between the radio and the router. This distance can be increased with the proper antenna (for your router). See our WiFi antennas page for more information.
Is there a port for an external WiFi antenna?
Where do I locate the MAC address on the CC WiFi radio?
You can locate the radio's Mac address by selecting "Configure", "Wi-Fi and Network Setup", "View Configuration". Then turn the Dial/Select to the right until you find "MAC ADDRESS".
Is the remote control for the CC WiFi Radio IR or RF?
The remote control is IR.
The power specifications listed for the AC adapter in the instruction manual (page 33) do not match AC adapter that came with the radio. Why?
There was a typo in the first version of the manual we released. The correct specifications are: 7.5V 1500 mAh center tip positive.
Are there replacement batteries available for the CC WiFi Radio remote control?
Yes, the C. Crane item code is #CWFB. They are type CR2025 batteries.
Does the CC WiFi Radio have a timer function so the radio will turn on and go off at a specific time to record on a device like the Versacorder?
No. C Crane is taking this under consideration for the next generation of the CC WiFi Internet Radio.
Can I connect to WiFi networks that require agreeing to a user license agreement?
Many hotels and airports are now adding on a user license agreement you must accept in order to access their WiFi networks. The radio has no way of displaying these webpages or accepting such agreements so it will not work in these situations.
Does the CC WiFi Internet radio have a memory backup and if so how long (and what) settings will it retain?
Yes, the radio uses non-volatile memory which means all settings and presets will be retained indefinitely even if the power is interrupted.
Can I use the WiFi Internet Radio to listen to a radio stream that is playing on my computer?
No, but you can get the same stream to play on the WiFi Internet Radio, though you must have the most recent firmware upgrade for this to work. After upgrading your firmware you will be able to create a "My Stuff" folder on your radio that contains a list of audio streams selected by you. In order to add streams to your "My Stuff" folder, you must set up an account through the Reciva Web site.
How do I play stored audio from my computer?
As long as your WiFi Internet Radio is on the same wireless network as your computer, there are two ways to use your WiFi Internet Radio to play audio files stored on your computer File Sharing and Universal Plug & Play(UPnP).
How do I add a station to my WiFi Internet Radio?
Use the Add-A-Station tool available at the manufacturer's Web site.
When I turned radio on it was unable to locate my network when scanning. Is there a problem with my radio?
Performing a Factory Reset on your radio should clear up this issue.
Why does my radio constantly buffer or stop playing when listening to a radio station?
Constant buffering or a loss of the audio stream usually means that your wireless network is not working properly. Strong interference from a neighbor's WiFi signal, a microwave oven, electronics, or a cordless phone can sometimes distort the connection between your wireless router and the WiFi Internet Radio causing a deficit of consistent signal. In this case the radio will need to buffer in order to catch up to the playable stream. Another less likely cause for buffering takes place when the Internet radio station is unreliable or has gaps in the audio stream. Make sure your WiFi antenna or router is up off the ground and not obstructed by physical objects.
I set my CC WiFi Radio to wake me to a preset station, but my radio isnt playing the station. Why is that?
If the CC WiFi radio cannot to connect to a station right away then it will default to buzzer mode ensuring that the alarm still sounds at the set time. Some online radio stations buffer more at certain hours, when their demand is at its highest. During those times, locking on the signal can take a bit longer.
When I scan for my wireless network the radio says No Networks Found. Am I doing something wrong?
We have found that, sometimes, the CC WiFi Radio does not "see" the network on the initial scan. When this happens, you may have to press BACK to try scanning again. The second scan usually finds your WiFi network. Another option is to unplug the power cord momentarily from the back of the radio, then plug it in again, and try to scan for your wireless network again after the radio restarts.
The sound on my WIFI radio is poor.
Poor sound can on the CC WiFi could be due to several factors more of them involving the quality of the feed coming to your radio. If other radio stations sound fine, check the bit rate of the station that sounds poor. A low bit rate will give you lower sound quality. Bit rates are determined by the radio stations themselves, and cannot be adjusted through the radio. In order to improve the sound quality you may have to connect the CC WiFi to an external speaker with more tuning options
I am having trouble using the remote control for my CC WiFi Radio.
The remote sensor is located just under the radio's dial and to the right. The sensor will receive a signal from the remote as long as the remote is within a 30 degree angled beam from the sensor. The remote will also need to be pointed at the radio sensor since it is IR and not RF. The operational range on the remote is about 20 feet. There is approximately a 1 second delay between a button press and a command taking effect.
Will the CC WiFi Internet Radio connect to Spotify, Slacker, Sirius XM or other streaming services?
No. Our CC WiFi Internet Radio does not offer other streaming services such as Slacker, Spotify, Stitcher, Deezer, Radio FM, Sirius XM or Tidal. This radio uses Reciva Technology that includes Pandora, iHeartRadio, CBS Radio.com and thousands of other stations and podcasts. There may be some content that is offered by other services that may also be offered by Reciva, iHeartRadio, Pandora or Radio.com (CBS). Please visit https://radios.reciva.com/station, https://www.pandora.com/, https://www.iheart.com/ or https://www.radio.com/ to see if your favorite station, show or podcast is available on these services.
My favorite Internet radio station will no longer play on my WiFi Internet Radio but I can listen to it on my computer, why?
It could be one of two reasons:
- It's most likely that the website for that particular Internet radio station has changed the URL for that audio stream. When Web sites change their URL, it sometimes takes a while for Reciva to update their database to reflect the new URL. Once Reciva has updated the URL in their database you should have no trouble connecting to that Internet Radio station again. Computers are not affected by the URL change because they get the media players on your computer get the stream directly from the website and are updated automatically. If you are aware of an Internet radio station that has changed its URL you can help resolve the issue by emailing Reciva (firstname.lastname@example.org) and requesting the URL to be updated.
- Another factor that may be affecting your audio stream is a recent switch by some radio stations (mostly in the United States) to using Shockwave Flash-embedded players. These players do not use a standard streaming protocol and block external audio players. Many of these embedded players use an algorithm to change the URL of their stream dynamically from once a month to once an hour. The goal of these players is to force you to go to the station's website to view advertisements that help supplement the station's income. At this time there is no permanent work-around for these type of audio streams, however Reciva is aware of this situation and are working on a solution. In the meantime they are trying to obtain dedicated streams from the individual radio stations that use Shockwave Flash-embedded players.
I keep getting an error message while trying to retreive my register key.
Unplug the radio from power momentarily to restart the radio. Once it is restarted, try getting the key again. It usually will work normally after the power cycle.
At the Reciva.com Web site, what is the difference between My Stations and My Streams?
"My Stations" provides you a menu listing of your favorite stations chosen from the list available at Reciva.com. "My Streams" is a folder you can use to store the URLs of audio streams you find online that are not already included in the list of stations available through Reciva.com. While you can add stations and streams to your Reciva.com account online, in order to access these folders through your CC WiFi Radio you have to have the most recent firmware upgrade. After you have upgraded your firmware, your CC WiFi Radio will have two folders called "My Stations" and "My Streams".
I have a new URL that I want to add to the Reciva station list. Is there a way to test the URL to see if it will work well?
Yes, send an e-mail to email@example.com. For the subject of the email insert the station name. In the body of the email insert just the URL. After sending the email the stream tester performs the test and replies to you with the result.
How do I link my CC WiFi Radio with the RealMusic streaming radio stations?
To play music from the RealMusic web site on your CC WiFi Radio, you will need premium account with Real Networks. If you don't already have a premium account, you can get one by visiting www.reciva.com, logging into your account, and clicking on the premium tab. From the premium page, mouse over the RealMusic logo and then click on the "here" link that will take you to a RealMusic registration page.
Can I listen to Major League Baseball on the CC WiFi Radio?
No, due to licensing rules major league baseball games are typically not permitted to be broadcast on a radio stations internet stream. If a person has paid for a subscription to MLB Gameday Audio with MLB.com and owns a WiFi radio capable of playing flash embedded streams it should be possible to listen to major league baseball.