Which side (front or back) faces the window when using the suction cups?
It's up to you. The Super USB Wi-Fi Antenna is Omni-directional, and so it can receive the signal from any direction.
My computer is not showing that the antenna is plugged in. What is wrong?
Check the connection between the antenna and the cable to be sure they are tightly connected. If only one USB port is available, make sure to use the main USB cable connector, not the optional Power Boost connector (single loose connector).
Do I need to use the Ralink WLAN Utility supplied with this antenna?
Installing the “Driver Only” is the easiest way to use your antenna. We recommend that only advanced users and Windows 2000 users install the Ralink WLAN Utility. For more assistance using the Ralink WLAN Utility, refer to the full user manual on the supplied CD.
Why are there two USB input connectors on this antenna cable? If I can only use one on my computer which one do I use?
One USB connector is for power and data transfer, the other is for a boost to power. You will want to use the power and data USB connector which is the one with two cables attached to it.
Can I use a passive USB extension cable to add on to the existing length of the cable that came with the Super USB WiFi Antenna?
No, the Super USB WiFi Antenna should not be connected to an additional passive USB extension cable. Please use the 15ft USB cable that came with the antenna or replace it by purchasing an optional 30ft USB cable. It is not recommended to exceed the 30ft USB cable, as it can cause severe signal loss.
My software shows that the antenna is connected but when I try to use my internet browser I am unable to view anything. What should I do?
You may not have a strong enough WiFi connection. Successful connection to a wireless network usually requires a minimum of 2 bars of signal. If the signal is low, you can try relocating or repositioning the antenna with a better line-of-sight view to the WiFi source; or the wireless network does not offer internet service; or a firewall/virus protection is preventing access.
I purchased the USB WiFi Antenna and when it is hooked up it does not improve my WiFi reception. Is there something I can do to make it work better?
Be sure that the antenna is positioned vertically in the center of the window, if the WiFi source is outside your location. Using the optional 30ft accessory cable, you can mount your antenna outside and up high for best reception. Please consult the Assembly Guide (or Tips section of the Quick Start Guide) for weather proofing instructions.
My computer has an internal WiFi antenna; is it necessary to disable it before installing the software and the Super USB WiFi Antenna?
It is not required, but it is recommended. If both WiFi connections are going at the same time, it will require more power from your computer and create extra heat. Usually there is a button, switch, or key on a laptop that disables the built-in WiFi device.
What does IP65 stand for?
IP followed by two numbers are protection ratings that are applied to indicate how well an enclosures protects against water, dust, oil, or other ingress. These ratings were established by the International Electro Technical Commission. IP itself stands for Ingress Protection. The first number being a 6 means: Totally protected against dust ingress. The second number being a 5 means: Protected against low pressure water jets from any direction. Limited ingress permitted. In layman’s terms it means the product is dust proof and water resistant.
I am using MAC OS and installed the software and hooked up my Super WiFi Antenna-3. It shows successfully connected but I have no IP address and no internet access, why
It is possible to be using the wrong encryption key and for the software to still say you are connected (because all the steps were followed). Please check your encryption key again to ensure the correct passcode is being used.
I am using MAC OS 10.6 and am having trouble installing the software. What can I do to resolve this?
Please click the Downloads tab on this page and check for the latest driver.
I am planning on using the Super USB WiFi Antenna 3 on a boat. Is there anything extra I should consider?
We recommend that you use Coax Seal to protect the antenna connection from heavy salt water corrosion.
I have Windows 7/Vista and inserted the software CD. I clicked on "Run Autorun.exe" but nothing is happening.
Check the bottom Task Bar area for a security shield or message that is asking permission to install the software. Also, if your computer has a third party Firewall or Virus protection installed, you may have to disable it. Please read the manufacturer’s instruction manual.
My computer is a Mac and I connect to a Secure Network but every time I shut my computer down, I have to reenter the Encryption Key.
Connect to the network and click on “Add Profile”. See “Creating a Profile” on page 12 of the Quick Start Guide for more information.
I use the antenna with my iPad? or iPhone? to increase my WiFi reception?
No. The Super USB WiFi Antenna 3 requires installation of software drivers. The iPad® and iPhone® are not capable of installing software drivers.
What do the blue and red lights on the antenna mean?
The flashing blue light means the antenna is getting power and the intermittent red light means the antenna is communicating with the computer. When both lights are on solid, it means that the antenna is not functioning properly. Reasons for this are commonly related to missing drivers or issues with the USB cable. Make sure you are using the correct drivers and that the cable is inserted snugly into the jacks on both ends.
Will the Super USB WiFi Antenna 3 work with Windows 8?
Yes it will. In most cases all you have to do is plug in the antenna to your computer using the supplied cable and Windows® 8 will install the device. In some rare cases you will need to be near a hot spot for Windows® 8 to locate the drivers. The drivers on the CD will work but the software will not auto-run when the CD is inserted (you may have to manually start the CD). The drivers are on the page for the antenna under the "downloads" tab for future reference should you need them.
This antenna claims to boost WiFi up to 1 mile. How was this tested?
We tested the range from the top of a high beach bluff to a road below that had no obstructions. On the top of the bluff, we pointed a 12dBi directional panel antenna to the road below. We stopped at ¼ mile intervals and tested the WiFi connection and internet usability. At 1 mile a connection was made without a problem. We continued down the road testing for more range. At 1 ¼ miles the connection remained but was slower. At 1 ½ miles, the antenna was out of range. It is theoretically possible to increase the distance by upgrading the access point's 12dBi WiFi antenna to a larger antenna.
USB WiFi Antenna 3 Connections, Old vs. New
If you purchased your US3 before March 25, 2013, then your antenna has the original connector shown in the picture on the left. The connector plugged into the base of the antenna. The current model of US3 now has the connector hardwired to the antenna, which cannot be removed (see picture to the right). The USB connection on the current version is now further down the cord, improving flexibility and weatherproofing of the connection. We changed the design due to suggestions from customers who own the older version of the antenna and worked to prevent any connection failures.
Will the Super USB WiFi Antenna 3 work with Windows® 10?
Yes it will. In most cases all you have to do is plug in the antenna to your computer using the supplied cable and Windows® 10 will install the device. The drivers for the antenna are bundled in with the Windows® 10 operating system.