Below you'll find an index of common questions regarding our Website and services. If you have any questions about how to use our Website, you might find your answer in the following paragraphs.
If you run into any problems with our website that aren't addressed below, please Contact Us.
Web Browser Compatibility
The C. Crane Web Site has been tested on the top 5 web browsers available to the public.
We treat your information as we would want our private information treated. We do not release any information about you to anyone without your permission.
If you like our offerings and our commitment to customer service, please request to be on our exclusive:
Note: The only way to get on our mail lists is for you to ask, or if we make an error. Thank you for your support.
Cookies: Our shopping system uses a session cookie. This cookie assigns a random unique ID to you to make sure the items you want to buy are put in your shopping basket and not somewhere else. This cookie is never saved to your hard drive, but is held in your browser's memory for the duration of your shopping session, 60 minutes of inactivity or until the browser is closed, whichever comes first. It travels with you while you are on our website so we can track your basket throughout our site. Our cookies do not contain any personal information about you. No information about you or your computer system is released outside of C. Crane Company.
Security: Our online ordering system uses a secure system. We use VeriSign. Any information you submit to us, while using our secure server, is encrypted so it cannot be accessed by unauthorized people. Please keep in mind that no data sent over the Internet can be 100% secure.
Navigating The C. Crane Website
The C. Crane Website is divided into six main categories:
Any of these categories can be accessed from any page by clicking the tab on the category bar located at the top of every page.
When you click on any of the eight main category tabs at the top of the page, a landing page will open with a list of sub-categories. You can then click on the subcategories, such as AM/FM Radios under the Radio & Radio Accessories tab, to see individual products within that category.
You can also find what you're looking for on our website by using the search tool located toward the top of each page. Just type in the item you're looking for, such as "LED light bulb", or the product code such as "CC2BE", and then click on GO. A list will come up that includes all instances of the item you entered in the search box.
Results within a category and search can be fine tuned further by using the Filter By option on the left navigation pane. Results can also be sorted by using the Sort by drop down at the top of the category or search results pages.
Placing an Order
Once you've found what you're looking for on our website, placing an order online is quick and easy. Just Enter the quantity you would like in the box above the "Add to Cart" button. The default quantity is set to "1", but you can change that quantity simply by pointing your cursor at the box, clicking on the number and then entering a new quantity. Once you have the right quantity, click on the "Add to Cart" button and the item(s) will be added to your shopping cart.
Each time you add an item to your shopping cart, you will be taken to the cart page.
You can click the "Proceed to Checkout" out button or continue navigating the site by clicking the "Continue Shopping" button, clicking any link or going to the search.
When you are finished shopping, you can return to your Shopping Cart by clicking on the cart icon at the top of the screen.
Double check the items in your cart for accuracy and quantity, and then click the "Proceed to Checkout" button. Continue through the checkout process by following the instructions on each step. We use a secure connection that encodes and protects your payment information when ordering on our site.
Order by Phone
If you prefer to place your order by phone, C. Crane is now open 24/7 all year. To place your order, call 1-800-522-8863. When you call, please have the item number or item name on hand so we can process your order more efficiently.
Order by Fax
A copy of our order form can be found toward the middle section of our current catalog. If you don't have a copy of our FREE Catalog, you can download an online version of our Order Form. Fill out the order form, then mail (see our contact address below) or fax it to us any time. Note: A signature is required for faxed credit card orders. Please send all faxes to (707) 725-9060.
Order by Mail
If you have a copy of our Current Catalog, you will find a copy of our order form toward the middle section of the book. If you no longer have the order form in your catalog, or don't have a copy of the print catalog, you can download an online version of our Order Form. The Order Form is a PDF file that you can open and print using a free program called Adobe Reader. Fill out the order form, and then mail your order to the following address:
Mail Completed Order Forms To:
Using Your Online Account
There are several benefits to setting up an Online Account with C. Crane. With an online account, you will be able to add items to your wish list for future purchase, save your shipping information for faster checkout, and add names to your address book for easy holiday shopping.
Create your online account
You can set up your online account from any page on the website just by
Once you have set up your account, you can access your account at any time by
If you ever forget your password
Update Account Info
In order to change your account name, email address or password, you will have to Log In to your account.
Update your Account Password
To change your account's password, you must:
Create an Address Book for your convenience
From the address book page, you will need to create your first entry then you can easily save, edit, or delete addresses in your address book.
Add a new Address Book entry
Edit an Address Book entry
Delete an Address Book entry
Order History and Status
To review your orders and check the status, click on "My Account"
Track Your Package
We have a convenient package tracking portal, which can be found here.
Add items to your Wish List
While shopping on our website, you can save items to your wish list to purchase at a later time.
The selected item will display in your WISHLIST, under My Account.
Purchase items from your Wish List
Select the product(s) you would like to purchase and click on "Move Checked Items to Cart" and the product(s) will be moved to your shopping cart for purchase. Unselected products will remain on your wish list.
Remove products from your Wish List
Credit Card: Visa, MasterCard, Discover, American Express
Personal Check: (Personal checks over $250 will be held up to two weeks for bank approval. There is a $25 service charge on all returned checks.)
Cashier's Check or Money Order:
We are sorry but we do not ship C.O.D. - Collect on Delivery.
Calculating Sales Tax
8.50% sales tax will only be added to orders shipping to California.
Calculating Delivery Times
Online orders generally ship within 48 hours. Orders placed Saturday or Sunday are shipped the following Monday. We will contact you if there will be a delay.
Please note these delivery time frames are not guaranteed. If you need your package to arrive by a specific date, please call.
Standard "No Rush" Shipping (Contiguous 48 States)
Our Standard Shipping combines the efficiency of UPS with the convenience of USPS. UPS picks up your package at our distribution center and delivers it to your local post office for final delivery to your mailbox or door by USPS. (To ensure most efficient delivery, your final carrier may vary. Please provide an address that accepts US mail.)
Estimated delivery time frames:
If you prefer a specific carrier and faster ground delivery times, select FedEx Ground or UPS Ground:
FedEx® Ground Transit Times
UPS Ground Transit Times
USPS Priority Mail
5-7 days anywhere in the United States. USPS does not deliver on Sundays. This is the best service for Alaska, Hawaii and Virgin Islands.
Express Shipping Options
Canadian and International Shipping
* Time frames can vary by 2 -3 days depending on destination and time spent in customs. Canadian and International shipping does not include duties, taxes or GST. If you need your package by a specific date and aren't sure which ship method to select please call 1-800-522-8863 Mon - Fri 7:00AM - 5:00PM PT.
U.S. Military Shipping
We do ship to APO/FPO military addresses. All APO/FPO packages ship via USPS Priority Mail, using domestic rates. Shipping time varies depending on the overseas destination. Usually packages arrive within 10 - 14 days.
For more information on how military shipments to APOs and FPOs work, click here.
Some exceptions may apply to the prices listed. Shipping charges are non-refundable.
Satisfaction Guarantee & Returns
If an item proves to be unsatisfactory within 60 days of receipt, you may return it to us for refund or credit toward other products. We are sorry but original shipping charges are non-refundable. Please call 800-522-8863 for a Return Authorization number before returning an item. Returned products, original cartons and manuals must be in "as new" condition for a full product refund. A reasonable deduction will be made for any damaged or missing items. You are welcome to keep the catalog. Sorry, no refunds on custom cable and fittings or original shipping charges. Be sure to insure and pack your return carefully.
All our products come with a full manufacturer's warranty; one-year limited parts and labor unless otherwise noted. If you have a problem with one of our products, you may want us to service the warranty. Please call us at 1-800-522-8863 for a return authorization number before returning an item for repair. When we know what's coming back and what's wrong, we can process your return more efficiently. Please insure and carefully pack any item you send in for service. Click the following link to register exclusive C. Crane Company products: Warranty Registration
We are only able to repair out of warranty products that are manufactured by C. Crane. Please call us to set up a repair order before sending any item to us and expect 4-6 week turn-around time, once it is received here. Most repairs are $59.95 plus $11.95 return shipping ($71.90), although charges may vary. If you are paying for the repairs with a check it must accompany the insured product that is sent to us. If you want to pay for the repair charges with a credit card number, please call us. Be sure to include updated contact information and a phone number, should we need to reach you regarding the item(s) we receive. Please remove all batteries and the power cord from the product and the packaging before sending the item in. Our repairs are warranted for one year. For repair services call us at 1-800-522-8863, Monday through Friday, 8:15am to 5:00pm.
For all other products please call the manufacturer for repair information.
I want to thank you for your service. I received my repaired radio back today and you did more than I expected. I love the CC Radios. This one is over 10 years old and still works great. I have another older version and I gave it to my son for a clock radio and it still works great. I think there is no finer radio on the market. Believe me when I tell you that if I ever need another radio, your will be the one I purchase.
Contact C. Crane Company, Inc.
Phone Order Hours
Tech and Returns Hours