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(800)522-8863

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Below you'll find an index of common questions regarding our Website and services. If you have any questions about how to use our Website, you might find your answer in the following paragraphs.

If you run into any problems with our website that aren't addressed below, please Contact Us.

C. Crane Website Security & Safety

The C. Crane Web Site uses the latest encryption technology to secure your private information. At the bottom of every page you will see an EnTrust Secured logo which tells you that this web site is secured.

C. Crane Company Inc. is also enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all major credit card associations. At the bottom of every page you will see the Trustwave Trusted Commerce logo which tells you that this web site is secured.

In addition, when your personal information is collected on our web site you will notice that you are at a secured section of our web site by noticing the green address bar on your web browser.

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Web Browser Compatibility

The C. Crane Web Site has been tested on the top 5 web browsers available to the public.

Internet Explorer Microsoft Edge Mozilla Firefox Apple Safari Google Chrome Opera

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Privacy Policy

We treat your information as we would want our private information treated. We do not release any information about you to anyone without your permission.

If you like our offerings and our commitment to customer service, please request to be on our exclusive:

Note: The only way to get on our mail lists is for you to ask, or if we make an error. Thank you for your support.

Cookies: Our shopping system uses a session cookie. This cookie assigns a random unique ID to you to make sure the items you want to buy are put in your shopping basket and not somewhere else. This cookie is never saved to your hard drive, but is held in your browser's memory for the duration of your shopping session, 60 minutes of inactivity or until the browser is closed, whichever comes first. It travels with you while you are on our website so we can track your basket throughout our site. Our cookies do not contain any personal information about you. No information about you or your computer system is released outside of C. Crane Company.

Security: Our online ordering system uses a secure system. We use VeriSign. Any information you submit to us, while using our secure server, is encrypted so it cannot be accessed by unauthorized people. Please keep in mind that no data sent over the Internet can be 100% secure.

Links: We have several links to other web sites. Although we do like these sites, we cannot be responsible for any information on them. If you submit personal information on one of these sites, we cannot be responsible for their privacy policy.

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Navigating The C. Crane Website

The C. Crane Website is divided into six main categories:

Any of these categories can be accessed from any page by clicking the tab on the category bar located at the top of every page.

When you click on any of the eight main category tabs at the top of the page, a landing page will open with a list of sub-categories. You can then click on the subcategories, such as AM/FM Radios under the Radio & Radio Accessories tab, to see individual products within that category.

You can also find what you're looking for on our website by using the search tool located toward the top of each page. Just type in the item you're looking for, such as "LED light bulb", or the product code such as "CC2BE", and then click on GO. A list will come up that includes all instances of the item you entered in the search box.

Results within a category and search can be fine tuned further by using the Filter By option on the left navigation pane. Results can also be sorted by using the Sort by drop down at the top of the category or search results pages.

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Placing an Order

Order Online

Once you've found what you're looking for on our website, placing an order online is quick and easy. Just Enter the quantity you would like in the box above the "Add to Cart" button. The default quantity is set to "1", but you can change that quantity simply by pointing your cursor at the box, clicking on the number and then entering a new quantity. Once you have the right quantity, click on the "Add to Cart" button and the item(s) will be added to your shopping cart.

Each time you add an item to your shopping cart, you will be taken to the cart page.

You can click the "Proceed to Checkout" out button or continue navigating the site by clicking the "Continue Shopping" button, clicking any link or going to the search.

When you are finished shopping, you can return to your Shopping Cart by clicking on the cart icon at the top of the screen.

Double check the items in your cart for accuracy and quantity, and then click the "Proceed to Checkout" button. Continue through the checkout process by following the instructions on each step. We use a secure connection that encodes and protects your payment information when ordering on our site.

Order by Phone

If you prefer to place your order by phone, C. Crane is now open 24/7 all year. To place your order, call 1-800-522-8863. When you call, please have the item number or item name on hand so we can process your order more efficiently.

Order by Fax

A copy of our order form can be found toward the middle section of our current catalog. If you don't have a copy of our FREE Catalog, you can download an online version of our Order Form. Fill out the order form, then mail (see our contact address below) or fax it to us any time. Note: A signature is required for faxed credit card orders. Please send all faxes to (707) 725-9060.

Order by Mail

If you have a copy of our Current Catalog, you will find a copy of our order form toward the middle section of the book. If you no longer have the order form in your catalog, or don't have a copy of the print catalog, you can download an online version of our Order Form. The Order Form is a PDF file that you can open and print using a free program called Adobe Reader. Fill out the order form, and then mail your order to the following address:

Mail Completed Order Forms To:

C. Crane Company, Inc.
172 Main Street
Fortuna, CA 95540-1816

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Using Your Online Account

There are several benefits to setting up an Online Account with C. Crane. With an online account, you will be able to add items to your wish list for future purchase, save your shipping information for faster checkout, and add names to your address book for easy holiday shopping.

Create your online account

You can set up your online account from any page on the website just by

  1. Clicking on the "My Account" icon in upper right-hand corner at the top of any page on the site.
  2. Enter a valid email address
  3. Enter a password
  4. Confirm your password by re-entering it
  5. Enter your First Name
  6. Enter your Last Name
  7. Check or uncheck the box for whether you would like to receive sales and specials emails. *If you are already on the list your email address will not be duplicated
  8. Click the Register Now button

Log In

Once you have set up your account, you can access your account at any time by

  1. Clicking on the "My Account" icon in upper right-hand corner at the top of any page on the site
  2. Enter your email address
  3. Enter your password
  4. Click the Sign In button

Forgot Password

If you ever forget your password

  1. Click the Forgot Your Password? link from the Sign In page
  2. Enter the email address for your customer account
  3. Click the Get Password button to email you your password

Update Account Info

In order to change your account name, email address or password, you will have to Log In to your account.

Update your Account Password

To change your account's password, you must:

  1. Log In to your account
  2. Click on "PASSWORD"
  3. Enter your current password in the Current Password field
  4. Enter the new password in the New Password field
  5. Re-enter your password in the Confirm Password field
  6. Click the Save button to update your password

Address Book

Create an Address Book for your convenience

  1. Log In to your account
  2. Click on "Address Book".

From the address book page, you will need to create your first entry then you can easily save, edit, or delete addresses in your address book.

Add a new Address Book entry

  1. Fill out the required information on the form
  2. Click the SAVE button

Edit an Address Book entry

  1. Select an address from the Edit Address Book dropdown.
  2. Make the necessary changes.
  3. Click the SAVE button

Delete an Address Book entry

  • Click the "REMOVE" button below the corresponding address to delete an address. Note: The first address added cannot be deleted.

Order History and Status

To review your orders and check the status, click on "My Account"

  1. Click on the "ORDER HISTORY" link.
  2. The list of orders, and order date, the Order Total and the status of the order will display. Click on VIEW to see the details of that particular order.

Track Your Package

We have a convenient package tracking portal, which can be found here.

Add items to your Wish List

While shopping on our website, you can save items to your wish list to purchase at a later time.

  1. Click the "Add To Wishlist" button located on the product page.
  2. If you have not done so already, you will be asked to "Sign In" or "Create an Account".

The selected item will display in your WISHLIST, under My Account.

Purchase items from your Wish List

Select the product(s) you would like to purchase and click on "Move Checked Items to Cart" and the product(s) will be moved to your shopping cart for purchase. Unselected products will remain on your wish list.

  1. Log In to your account
  2. Click the WISHLIST link.
  3. Click the "Move Checked Items to Cart" button for each item you would like to move to your shopping cart.

Remove products from your Wish List

  1. Log In to your account
  2. Click the WISHLIST link.
  3. Click on the "X" under "Remove" next to each product(s) you would like to remove from your wish list.

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Pay Methods

Credit Card: Visa, MasterCard, Discover, American Express

Personal Check: (Personal checks over $250 will be held up to two weeks for bank approval. There is a $25 service charge on all returned checks.)

Cashier's Check or Money Order:

We are sorry but we do not ship C.O.D. - Collect on Delivery.

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Calculating Sales Tax

8.50% sales tax will only be added to orders shipping to California.

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Calculating Ship Rates

U.S. Shipping

  • Order Value
    • Order value is the total of merchandise purchased after any promotional or other discounts are subtracted, excludes gift box, shipping and tax.

Standard No-Rush Shipping to the 48 U.S. Contiguous States

(Please Provide an Address that Accepts Postal Deliveries)

Order Amount Shipping Charge
$0.01 - $25.99 $4.99
$26.00 - $49.99 $9.99
$50.00 - $74.99 $13.99

$75.00 - $149.99

$16.99
$150.00 - $248.99 $18.99
$249.00 & Up FREE

Express Shipping

U.S. Military Shipping

We do ship to APO/FPO military addresses. All APO/FPO packages ship via USPS Priority Mail, using domestic rates. Rates are calculated at checkout.

For more information on how military shipments to APOs and FPOs work, http://www.shipitapo.com/info/apo_fpo_guide.php.

Canadian and International Shipping

We do ship to most international addresses. Available shipping methods vary based on the weight of the items and the destination. The best way to calculate international shipping is to add the desired items to your cart and using the estimate shipping tool by selecting the correct country from the Shipping to Drop Down (if shipping to Canada the Postal Code will be required). The available ship methods and pricing will be displayed. These prices do not include duties or taxes. An alternative option is to check our Amazon storefronts to see if the item(s) you are interested are available there – due to the sheer size of Amazon, they can often offer less expensive and faster shipping options to international destinations. Amazon US or Amazon Canada.

Some exceptions may apply to the prices listed. Shipping charges are non-refundable.

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Calculating Delivery Times

Online orders generally ship within 48 hours. Orders placed Saturday or Sunday are shipped the following Monday. We will contact you if there will be a delay.

Please note these delivery time frames are not guaranteed. If you need your package to arrive by a specific date, please call.

Standard "No Rush" Shipping (Contiguous 48 States)

Our Standard Shipping combines the efficiency of UPS with the convenience of USPS. UPS picks up your package at our distribution center and delivers it to your local post office for final delivery to your mailbox or door by USPS. (To ensure most efficient delivery, your final carrier may vary. Please provide an address that accepts US mail.)

Estimated delivery time frames:

California 3-5 days
Western US AZ, ID, NV, OR, UT, WA 5-7 days
Mountain/Midwest AL, AR, CO, IA, IL, IN, KS, KY, LA, MI, MO, MN, MS, MT, NE, NM, ND, OH, OK, SD, WI, WY 8-10 days
Eastern US CT, DE, FL, GA, MA, MD, ME, NC, NH, NJ, NY, PA, RI, SC, TN, TX, VA, VT, WV 10-12 days

Ground Options

If you prefer a specific carrier and faster ground delivery times, select FedEx Ground or UPS Ground:

FedEx® Ground Transit Times


UPS Ground Transit Times


USPS Priority Mail

5-7 days anywhere in the United States. USPS does not deliver on Sundays. This is the best service for Alaska, Hawaii and Virgin Islands.


Express Shipping Options

3 Day

UPS/FedEx
  • 3 Business days via UPS or FedEx (plus 1-2 business days for processing; Monday through Friday delivery)
  • Phone number and signature required for all FedEx Air deliveries.

2 Day

UPS/FedEx
  • 2 Business days via UPS or FedEx (plus 1-2 business days for processing; Monday through Friday delivery)
  • Phone number and signature required for all FedEx Air deliveries.

Next Day

UPS/FedEx
  • 1 business day via UPS or FedEx (plus 1-2 business days for processing; Monday through Friday delivery)
    • FedEx Standard Overnight (Afternoon Deliveries)
    • FedEx Priority Overnight (Morning Delivery where available)
    • Phone number and signature required for all FedEx Air deliveries.

Canadian and International Shipping

  • USPS First Class International (10 - 14 business days*)
    • Limitation of 4lbs and $400 value maximum.
    • Not always trackable to final destination
  • USPS International Priority (6 - 10 business days*) - Most economical
  • USPS International Express (5 - 7 business days*)
  • FedEx International Economy (5 - 7 business days*)
  • FedEx International Priority (3 - 5 business days*)

* Time frames can vary by 2 -3 days depending on destination and time spent in customs. Canadian and International shipping does not include duties, taxes or GST. If you need your package by a specific date and aren't sure which ship method to select please call 1-800-522-8863 Mon - Fri 8:15AM - 5:00PM PT.


U.S. Military Shipping

We do ship to APO/FPO military addresses. All APO/FPO packages ship via USPS Priority Mail, using domestic rates. Shipping time varies depending on the overseas destination. Usually packages arrive within 10 - 14 days.

For more information on how military shipments to APOs and FPOs work, click here.

Some exceptions may apply to the prices listed. Shipping charges are non-refundable.

Satisfaction Guarantee & Returns

If an item proves to be unsatisfactory within 60 days of receipt, you may return it to us for refund or credit toward other products. We are sorry but original shipping charges are non-refundable. Please call 800-522-8863 for a Return Authorization number before returning an item. Returned products, original cartons and manuals must be in "as new" condition for a full product refund. A reasonable deduction will be made for any damaged or missing items. You are welcome to keep the catalog. Sorry, no refunds on custom cable and fittings or original shipping charges. Be sure to insure and pack your return carefully.

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Warranties

All our products purchased new, from an authorized reseller come with a full manufacturer's warranty; one-year limited parts and labor unless otherwise noted. If you have a problem with one of our products, you may want us to service the warranty. Please call us at 1-800-522-8863 for a return authorization number before returning an item for repair. When we know what's coming back and what's wrong, we can process your return more efficiently. Please insure and carefully pack any item you send in for service. Click the following link to register exclusive C. Crane Company products: Warranty Registration. *Warranty is void when purchased from unauthorized resellers or individuals.

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Repair Service

We are only able to repair out of warranty products that are manufactured by C. Crane. Please call us to set up a repair order before sending any item to us and expect 4-6 week turn-around time, once it is received here. Most repairs are $59.95 plus $11.95 return shipping ($71.90), although charges may vary. If you are paying for the repairs with a check it must accompany the insured product that is sent to us. If you want to pay for the repair charges with a credit card number, please call us. Be sure to include updated contact information and a phone number, should we need to reach you regarding the item(s) we receive. Please remove all batteries and the power cord from the product and the packaging before sending the item in. Our repairs are warranted for one year. For repair services call us at 1-800-522-8863, Monday through Friday, 8:15am to 5:00pm.

For all other products please call the manufacturer for repair information.

I want to thank you for your service. I received my repaired radio back today and you did more than I expected. I love the CC Radios. This one is over 10 years old and still works great. I have another older version and I gave it to my son for a clock radio and it still works great. I think there is no finer radio on the market. Believe me when I tell you that if I ever need another radio, your will be the one I purchase.

- Arthur J. Fox
Aug. 2010

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Contact C. Crane Company, Inc.

E-mail
If you have questions please email Customer Service.

Phone Numbers
Toll Free: (800) 522-8863
Phone: (707) 725-9000 for International calls
Fax: (707) 725-9060

Phone Order Hours
24/7 All Year

Tech and Returns Hours
Mon - Fri 8:15am - 5:00pm (PST)

Store Hours
Mon - Fri 9:00am - 5:00pm (PST)
Saturday 10:00am - 2:00pm (PST)

Mailing Address
C. Crane Company, Inc.
172 Main Street
Fortuna, CA 95540-1816

Map to our store

Press Relations:
If you would like press related information, please fill out our Press Relations Form or call (707) 725-0568.

Webmaster:
If you experience a problem with our website, or you have other website related feedback, please contact the webmaster.

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C. Crane is located in northern California,
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