Tangent Quattro WiFi Internet Radio (Walnut)

Use the Add-A-Station tool available at the manufacturer's Web site.

To assign presets first choose a station that you wish to preset.  After the station has been selected and the station is playing press and hold a preset button for 8 seconds.  The display will confirm that a station has been preset to the desired number button.

Constant buffering or a loss of the audio stream usually means that your wireless network is not working properly. Strong interference from a neighbor's WiFi signal, a microwave oven, electronics, or a cordless phone can sometimes distort the connection between your wireless router and the WiFi radio causing a deficit of consistent signal. In this case the radio will need to buffer in order to catch up to the playable stream. Another less likely cause for buffering takes place when the Internet radio station is unreliable or has gaps in the audio stream. Make sure your WiFi antenna or router is up off the ground and not obstructed by physical objects.

Another tip is to try a reliable station, like BBC Radio 1 for a few hours to see if it has the same problems with buffering.  If the radio works well on BBC Radio 1 then the problem is not with the wifi radio or reception between it and the router but lies with the station.  Reciva copies one of the stations streaming URL addresses and uses it for their database.  When too many people are using the same URL then it gets overloaded and causes buffering on the radio.  Reciva may be able to add an alternative stream to be used.  Contact Reciva with station problems by email using support@reciva.com.

Try looking on the underside of your wireless router or wireless modem.  Sometimes they are printed on a label affixed to the bottom. Also check your documents for a piece of paper that was printed out after the router was initially set up.

Depress the BACK key several times until you get to the top menu which should give you one of the following three choices: CONFIGURE, STATIONS, or MEDIA PLAYER.  Choose CONFIGURE by turning the knob and pressing SELECT.  Turn the knob again until FACTORY RESET is displayed and then press SELECT again.  The Display will now say FACTORY RESET COMPLETE.  You must wait for the radio to restart before the reset is indeed complete.

No.

If the site requires authentication, such as "click the yes button", it will not play on the radio.

No, but you can get the same stream to play on the WiFi Radio. Though you must have the firmware upgrade for this to work. After upgrading your firmware you will be able to create a My Stuff folder on your radio that contains a list of Audio Streams selected by you. In order to add streams to your "My Stuff" folder, you must set up an account through the Reciva Web site.

To set up your account now, click on the following link https://www.reciva.com/index.php?option=com_wrapper&Itemid=85. Before trying to add your own stream to your Reciva account, we recommend searching for the radio station in Recivas listing of over 5000 available stations.

Once your account is created and you are logged in, click on the MY ACCOUNT tab at the top of the Reciva web site and log in.

Next click MY RADIOS and enter the electronic serial number and register key from your radios menu.

1. After your radio is added to your account, select the MY ACCOUNT tab again.
2. Next select MY STREAMS and enter in a name and the URL of a stream you want to hear.
(For example, in order to enter the URL for the audio stream of ?????.com -  you would go to their Web site and copy the link that opens the stream: http://???.????.???  - and paste that URL into the appropriate box on your Reciva My Streams section).  Please note that sometimes finding the correct URL for a stream can be tricky - there's a full description of what's involved at: https://www.reciva.com/index.php?option=com_kb&page=articles&articleid=4&Itemid=104.
3. Once the stream is added to your Reciva account you should be able to play it on your WIFI radio.
4. To listen to your streams, unplug the power from your WIFI radio and then reconnect it.
5. When the radio boots back up select STATIONS.
6. Next select MY STUFF and then MY STREAMS and dial in your stream.

The stream should play if it is in a compatible format.

As long as your WiFi radio is on the same wireless network as your computer, there are two ways to use your WiFi radio to play audio files stored on your computer: File Sharing and Universal Plug & Play.
 
 
1. To Share a Folder Using Simple File Sharing
Create the folder you want to share. I like to create shared folders either in My Documents or on the desktop to keep them from hiding.
Rightclick the folder and then click Sharing and Security.
The Sharing tab of the Properties dialog box for the folder opens. 
Click the Share this folder on the network check box. This makes the folder visible on the network.
 
Once the folder is shared on your computer, go to your radio and select MEDIA PLAYER and then SCAN FOR PC.  You should be able to connect to your computer and start playing your audio if everything is configured properly.

Note: you may need to configure your PC's firewall settings for media file sharing to work.
 
2: The next way to use the WiFi Radio to access audio files on your computer is through Universal Plug & Play (UPNP)
Download Windows Media Player 11 (http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx) and install the Media Player on your computer. 
Open Media Player 11 and select the LIBRARY tabs down arrow.
Select MEDIA SHARING. 
Check the box titled Share My Media and click OK
Another Window will open keep this window open. 
Go to your WIFI Radio and select MEDIA PLAYER
Next select UPNP SERVERS. The radio will scan for UPNP servers at this time your computer will ask you if you want to allow the radio to share files. 
Click ALLOW.  Using the radio; scan again for UPNP servers.  You should be able to access your audio from the radio.

"My Stations" provides you a menu listing of your favorite stations chosen from the list available at Reciva.com. "My Streams" is a folder you can use to store the URLs of audio streams you find online that are not already included in the list of stations available through Reciva.com. While you can add stations and streams to your Reciva.com account online, in order to access these folders through your Tangent Quattro Internet Radio you have to have the most recent firmware upgrade. After you have upgraded your firmware, your Tangent Quattro Internet Radio will have two folders called "My Stations" and "My Streams."

The Wi-Fi Radio will not work with N type routers unless you change the broadcast mode on your router from the N setting to the B or G setting.

Between 20 and 70 feet depending on the strength of the wireless router and the amount of walls between the radio and the router. This distance can be increased with the proper antenna. See our WiFi antennas page for more information.

It could be one of two reasons:

1) It's most likely that the website for that particular Internet radio station has changed the URL for that audio stream.  When Web sites change their URL, it sometimes takes a while for Reciva to update their database to reflect the new URL. Once Reciva has updated the URL in their database you should have no trouble connecting to that Internet Radio station again.  Computers are not affected by the URL change because they get the media players on your computer get the stream directly from the website and are updated automatically.  If you are aware of an Internet radio station that has changed its URL you can help resolve the issue by emailing Reciva (support@reciva.com) and requesting the URL to be updated.

2) Another factor that may be affecting your audio stream is a recent switch by some radio stations (mostly in the United States) to using Shockwave Flash-embedded players.  These players do not use a standard streaming protocol and block external audio players.  Many of these embedded players use an algorithm to change the URL of their stream dynamically from once a month to once an hour.  The goal of these players is to force you to go to the station's website to view advertisements that help supplement the station's income.  At this time there is no permanent work-around for these type of audio streams, however Reciva is aware of this situation and are working on a solution.  In the meantime they are trying to obtain dedicated streams from the individual radio stations that use Shockwave Flash-embedded players.

No.

Yes, send an e-mail to streamtest@reciva.com.  For the subject of the email insert the station name.  In the body of the email insert just the URL.  After sending the email the stream tester performs the test and replies to you with the result.

To play music from the RealMusic web site on your Tangent radio, you will need premium account with Real Networks.  If you don't already have a premium account, you can get one by visiting www.reciva.com, logging into your account, and clicking on the premium tab.  From the premium page, mouse over the RealMusic logo and then click on the "here" link that will take you to a RealMusic registration page.
 
After you have registered with RealMusic and have a username and password, return to your Reciva account at www.reciva.com.  Next, choose the premium tab on the top of the home page.  Under RealMusic click on Click here and enter in your Real Networks User Name and Password. After following these steps, you will be able to play audio from Real Networks over your WiFi Radio. Note: If you have just set up your RealMusic account, you may have to turn your radio off and on in order to receive the RealMusic radio stations.
 
The Tangent Quattro works with the Reciva radio database and can play radio streams encoded with the Real Audio format.

Unplug the radio from power momentarily to restart the radio.  Once it is restarted, try getting the key again.  It usually will work normally after the power cycle. (Unedited)

We have found that, sometimes, the Tangent Quatro WiFi Internet Radio does not "see" the network on the initial scan.  When this happens, you may have to press BACK to try scanning again.  The second scan usually finds your WiFi network.   Another option is to unplug the power cord momentarily from the back of the radio, then plug it in again, and try to scan for your wireless network again after the radio restarts.   

If rescanning or restarting your Tangent Quatro radio does not help find your wireless network you may have to check your router's wireless settings and verify that broadcast of ESSID is enabled.  You may also want to try changing the wireless broadcast channel on your router to channel 1. For instructions on how to change these settings in your router please consult the documentation that came with your hardware.

Users with this router have been more successful by changing their encryption to PSK-Personal and using TKIP.  Also be sure to change the wireless mode to Mixed-b&g.  Also try changing the wireless channel to 10 or 1.  If you are not sure how to make these changes, call the manufacturer of the router for assistance.