Acoustic Energy WiFi Internet Radio

Use the Add-A-Station tool available at the manufacturer's Web site.

To assign presets first choose a station that you wish to preset.  After the station has been selected and the station is playing press and hold a preset button for 8 seconds.  The display will confirm that a station has been preset to the desired number button.  To assign a station to presets 6-10 you must first press the SHIFT key a single time before pressing and holding the preset of desire.  When you press the SHIFT key a small ARROW will appear in the lower-left corner of the display.

Constant buffering or a loss of the audio stream usually means that your wireless network is not working properly. Strong interference from a neighbor's WiFi signal, a microwave oven, electronics, or a cordless phone can sometimes distort the connection between your wireless router and the WiFi radio causing a deficit of consistent signal. In this case the radio will need to buffer in order to catch up to the playable stream. Another less likely cause for buffering takes place when the Internet radio station is unreliable or has gaps in the audio stream. Make sure your WiFi antenna or router is up off the ground and not obstructed by physical objects.

Another tip is to try a reliable station, like BBC Radio 1 for a few hours to see if it has the same problems with buffering. If the radio works well on BBC Radio 1 then the problem is not with the wifi radio or reception between it and the router but lies with the station. Reciva copies one of the stations streaming URL addresses and uses it for their database. When too many people are using the same URL then it gets overloaded and causes buffering on the radio. Reciva may be able to add an alternative stream to be used. Contact Reciva with station problems by email using support@reciva.com.

Try looking on the underside of your wireless router or wireless modem.  Sometimes they are printed on a label affixed to the bottom. Also check your documents for a piece of paper that was printed out after the router was initially set up.

Depress the BACK key several times until you get to the top menu which should give you one of the following three choices: CONFIGURE, STATIONS, or MEDIA PLAYER.  Choose CONFIGURE by turning the knob and pressing SELECT.  Turn the knob again until FACTORY RESET is displayed and then press SELECT again.  The Display will now say FACTORY RESET COMPLETE.  You must wait for the radio to restart before the reset is indeed complete.

Before you begin upgrading your AE WiFi Radio, please click on the link below and review the Flow Chart of your radio's menus.
http://www.ccrane.com/instruction-manuals/acoustic-energy-wi-fi-internet-radio-flow-chart.pdf
 
To upgrade firmware:
1. Turn on Radio.
2. Select CONFIGURE
3. Turn the knob to UPGRADE FIRMWARE and press SELECT
4. Turn the knob to YES and press SELECT.
 
It will take between 5-15 minutes to upgrade your radio's firmware. 
 
DO NOT turn off the radio during this process as doing so may render the radio inoperable.
Please leave the radio "upgrading" (the blue screen will freeze with "Upgrading Firmware" or go blank) until normal operating functions appear.
 
After your radio has completed the firmware upgrade, it will operate effectively as "new" so you will have to rescan for your network and enter any encryption key required.
If you find your radio reverting back to the original firmware version (v198) rather than upgrading to the new one (v257-a-181), please email - info@acoustic-energy.co.uk with the serial numbers from the bottom of your radio and the Serial Number displayed on your radio. 
 
To find your WiFi Radio's serial number, go to <Configure> and press Select, then go to <Version> and press Select, and then go to <Serial Number> and press Select. 
 
If you have any trouble, please let us know and we will strive to make your radio able to receive the new firmware as soon as we can.

No.

These sounds are being caused by the radios circuitry receiving digital noise from the wireless router or access point.  So far there is no definitive cure. 

Yes this is normal, the flashing light is a green LED that is attached to an internal component.

You cannot, the clock only displays in 24-hour mode.  Though future firmware upgrades may enable a 12-hour mode.

If the site requires authentication, such as "click the yes button", it will not play on the radio.

No, but you can get the same stream to play on the WiFi Radio. Though you must have the firmware upgrade for this to work. After upgrading your firmware you will be able to create a My Stuff folder on your radio that contains a list of Audio Streams selected by you. In order to add streams to your "My Stuff" folder, you must set up an account through the Reciva Web site.

To set up your account now, click on the following link https://www.reciva.com/index.php?option=com_wrapper&Itemid=85.  Before trying to add your own stream to your Reciva account, we recommend searching for the radio station in Recivas listing of over 5000 available stations.

Once your account is created and you are logged in, click on the MY ACCOUNT tab at the top of the Reciva web site and log in.

Next click MY RADIOS and enter the electronic serial number and register key from your radios menu.

1. After your radio is added to your account, select the MY ACCOUNT tab again.
2. Next select MY STREAMS and enter in a name and the URL of a stream you want to hear.
(For example, in order to enter the URL for the audio stream of ?????.com -  you would go to their Web site and copy the link that opens the stream: http://???.????.???  - and paste that URL into the appropriate box on your Reciva My Streams section). Please note that sometimes finding the correct URL for a stream can be tricky - there's a full description of what's involved at: https://www.reciva.com/index.php?option=com_kb&page=articles&articleid=4&Itemid=104.
3. Once the stream is added to your Reciva account you should be able to play it on your WIFI radio.
4. To listen to your streams, unplug the power from your WIFI radio and then reconnect it.
5. When the radio boots back up select STATIONS.
6. Next select MY STUFF and then MY STREAMS and dial in your stream.

The stream should play if it is in a compatible format.

As long as your WiFi radio is on the same wireless network as your computer, there are two ways to use your WiFi radio to play audio files stored on your computer: File Sharing and Universal Plug & Play.
 
 
1. To Share a Folder Using Simple File Sharing
Create the folder you want to share. I like to create shared folders either in My Documents or on the desktop to keep them from hiding.
Rightclick the folder and then click Sharing and Security.
The Sharing tab of the Properties dialog box for the folder opens. 
Click the Share this folder on the network check box. This makes the folder visible on the network.
 
Once the folder is shared on your computer, go to your radio and select MEDIA PLAYER and then SCAN FOR PC.  You should be able to connect to your computer and start playing your audio if everything is configured properly.

Note: you may need to configure your PC's firewall settings for media file sharing to work.
 
2: The next way to use the WiFi Radio to access audio files on your computer is through Universal Plug & Play (UPNP)
Download Windows Media Player 11 (http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx) and install the Media Player on your computer. 
Open Media Player 11 and select the LIBRARY tabs down arrow.
Select MEDIA SHARING. 
Check the box titled Share My Media and click OK
Another Window will open keep this window open. 
Go to your WIFI Radio and select MEDIA PLAYER
Next select UPNP SERVERS. The radio will scan for UPNP servers at this time your computer will ask you if you want to allow the radio to share files. 
Click ALLOW.  Using the radio; scan again for UPNP servers.  You should be able to access your audio from the radio.

"My Stations" provides you a menu listing of your favorite stations chosen from the list available at Reciva.com.  "My Streams" is a folder you can use to store the URLs of audio streams you find online that are not already included in the list of stations available through Reciva.com.  While you can add stations and streams to your Reciva.com account online, in order to access these folders through your AE Internet Radio you have to have the most recent firmware upgrade.  After you have upgraded your firmware, your AE Internet Radio will have two folders called "My Stations" and "My Streams."

The Wi-Fi Radio will not work with N type routers unless you change the broadcast mode on your router from the N setting to the B or G setting.

It seems that the internal WiFi card in your radio is not responding and may be defective. Please contact the retailer from whom you purchased the radio for warranty information. Please also do not confuse this error message with No Networks Found after scanning for networks. (Unedited)

It could be one of two reasons:

1) Most likely the website for the station has changed the URL for the stream.  This has an unintentional affect on the connectivity of WiFi radio users.  Computers are not affected because their players get the stream directly from the website which is automatically updated. The WiFi radio gets the stream from Reciva who has the URL stored in their data base that can be sometimes outdated when changes to the website have been made.  This can be resolved by emailing support@reciva.com and requesting the URL to be updated.

2) Recently several radio stations (mostly in the United States) have gone to using Shockwave Flash-embedded players.  These players do not use a standard streaming protocol and block external audio players.  Many of these embedded players use an algorithm to change the URL of their stream dynamically from once a month to once an hour.  The goal of these players is to force you to go to the stations website to view advertisements that supplement the stations income.  At this time there is no permanent work-around for this.  Reciva is aware and working on a solution and in the meantime trying to obtain dedicated streams from the individual radio stations who own them.

DVE Switching Adapter Output +7.5 1.3a, Input 100-240V 50/60Hz 0.3A. Model: DSA-10P-07 075098.

No. It does not.  The best way to strengthen the signal to your WiFi Radio may be to boost the signal at your modem or router. You can do so by adding a better antenna to your modem or router.

Yes, send an e-mail to streamtest@reciva.com.  For the subject of the email insert the station name.  In the body of the email insert just the URL.  After sending the email the stream tester performs the test and replies to you with the result.

Access any radio station anywhere in the world
Alphabetically Listed Channels
Search by Country or Category
Plays live and listen again content
Daily updated station listings
Alarm clock radio function
Use as a media adapter to play stored music from your PC or Mac
Fully upgradeable software
3.5mm jack output for headphones
Plug and play simplicity
No Subscriptions to Pay

Supports Real Audio, MP3 and Windows Media streams
Stereo sound from unique twin AE drivers
Uses 802.11b and 802.11g Wi-Fi connectivity
Offers 128-bit (max) WEP security
Also Supports WPA Encryption (WPA1)
Supports HTTP protocol
Reply Key enables future interactive features
Uses Linux OS Kernel
Dimensions - 165mm x 123mm x 120mm (HxWxD); 4.9" x 6.7" x 4.7"
Weight - 0.916kg (1kg packaged); 2.1 lbs.

1) Check and make sure that your router is configured to Enable DHCP mode (You may need to contact the maker of you router for technical assistance).
2) Be sure that your router is not configured to 802.11n, 80211a, WPA2 encryption, Shared Key, or AES.
3) Strong wireless interference may be disrupting your wireless signal.  Try changing the broadcast channel on your router.
4) Be sure that you enter the correct wireless encryption password stated in the wireless settings of your router into your radio.
5) Contact your systems administrator or router maker/provider and explain the situation.
6) Try resetting the radio back to factory defaults (explained in FAQ's).
7) Make sure that your radio is receiving a signal from your WiFi network.

You will need to email two serial numbers to info@acoustic-energy.co.uk.  The first serial number is found on the bottom of your radio and starts with IR...  You can find the second serial number by navigating to the <Configure>, <Version>, <Serial Number> menus.  After emailing both of the numbers you should wait 1-3 days before attempting to upgrade again.  It will take between 5-15 minutes to get the new firmware upgraded.  DO NOT turn off the radio during this process as doing so may render the radio inoperable. After the upgrade is complete the radio will restart and you will need to reconnect to your Wi-Fi network.  In order to get your newest station listing, you may have to unplug the radio and force a Station List update.

After the radio upgrades you should have new features available such as a MY STUFF folder.  To see if MY STUFF is installed, press the BACK button until you see STATIONS. Select STATIONS - if you have the updates you'll have three options: LOCATION, GENRE, and MY STUFF.  If you do not have the update, you will only have LOCATION and GENRE options. Alternatively, you can also check the SERVICE PACK number under your CONFIGURE setting.  To find the SERVICE PACK number, press BACK until you see the option for STATIONS, and then turn the dial to CONFIGURE, and press SELECT.  Now dial in the SERVICE PACK.  The upgraded firmware is v255-c-084, v255-c-105, or v255-c-106.  If you see v195 or v198, you do not have the firmware update.

If you haven't already done so, go to www.reciva.com and register your radio.  After you login to your Reciva account (which is free), click on the MY ACCOUNT tab.  Click on MY STATIONS to add your favorite stations to your MY STATIONS folder, or click MY STREAMS to add streams of your choice to your MY STREAMS folder.  The next time you update your stations list on your WiFi Radio, you can access your MY STATIONS and MY STREAMS folders by selecting the STATIONS folder on your display.  NOTE: By adding stations to your MY STATIONS folder (which is very to do easy using the online tool) you can easily access more stations than those saved in your ten presets.

As with many US-based radio stations, KGO does not broadcast their on-air advertisement over Internet streams.  While the advertisements are on, your radio will be silent.  Once the advertisements end and the program continues, you will continue to hear the stream.

1: Make sure you radio is at least 10 feet away from your router.
2: Be sure your router is upgraded to the latest firmware.
3: The AE Wi-Fi Radio is not compatible with wireless N routers. Most wireless N routers can be switched to broadcast wireless G or B, which will work with Wi-Fi Radio.
4: If the radio does not connect to your router when wireless encryption is enabled do the following:
  a. Disabled wireless encryption on the router. Call your router's manufacturer for more details on how to proceed.
  b. Next, on the AE Wi-Fi Radio, scan for your network and connect.
  c. Once connected, turn the Tuning Knob to <Configure> and press the Select Button.
  d. Turn the Tuning Knob until <Upgrade Firmware> is displayed: then press the Select Button.
  e. "Are you sure? Yes or No" will be displayed. Turn the Tuning Knob to Yes then press the Select Button. The firmware should take about 5 minutes to download.  The radio will restart automatically after the firmware upgrades.
  f. Enable wireless encryption on router (optional).
  g. Finally, scan for networks on the radio, select your network, and enter your encryption key.

No, the default firmware measures signal strength on a scale of 6, the new firmware measures on a scale of 4.

1. Unplug the radio (from the back of the radio) and plug it back in.  After the radio restarts, try the station again.  This will often fix most problems.
 
2. If step one does not work, try another popular station (like BBC-4) to see if any stations are working on the radio.  If one station works but the other does not this means that either the station is having problems or they have changed their streaming link on the web and the radio is still trying to use the older (now invalid) streaming link.  In this case contact Reciva and have them update the station link on the radio.  Once Reciva updates the link, you will be able to access the station after you restart your radio.

This radio does not truly shut off when the power button is pressed.  Instead it goes into a standby mode.  This makes the radio susceptible to power surges.  A small power surge is all it would take to knock the radio out of standby mode.  To minimize the chance of this happening and damaging the radio, we recommend you plug the radio into a surge protector.

Once in a while this can happen on units with the original firmware.  Once you upgrade the firmware you should never encounter this issue again.  For instructions on how to upgrade your firmware, please see the question, "How do I upgrade my firmware?" under the FAQ section.

Go to your <Configure> menu and then select <Factory Reset>.  The factory reset option clears user data such as stored network name, stored WEP codes and preset stations.  Once this reset is complete, attempt to scan and connect to your Wireless network as normal.  You will have to reenter your network key.  If your Wi-Fi network is not working (for instance, you do not have a Wi-Fi connection on your computer), you may also have to reset your router by turning it off and on.

Wireless N technology is the new latest and greatest technology built into most modern WiFi Routers.  When the AE WiFi Radio is within about 150ft of an N router, it malfunctions and will not get past Initializing Network. So even if you do not have an N router, your neighbor might have one that renders yours radio useless.

If this sounds like the problem you are having then call C. Crane for more assistance. We are currently working on an affordable upgrade to fix this problem.