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If an item proves to be unsatisfactory within 60 days of receipt, you may return it to us for refund or credit toward other products. We are sorry but original shipping charges are non-refundable. Please call for a Return Authorization number before returning an item. Returned products, original cartons and manuals must be in "as new" condition for a full product refund. A reasonable deduction will be made for any damaged or missing items. You are welcome to keep the catalog. Sorry, no refunds on custom cable and fittings or original shipping charges. Be sure to insure and pack your return carefully.
We have made a commitment to build a positive relationship with you; before, during and after your purchase.
We feel we have some of the best tech support available. If you have any questions with product setup or with troubleshooting, please call us at 1-800-522-8863. Our Fortuna-based, tech support team is available Monday through Friday, 7am to 5pm PST. We are ready and willing to help you for as long as you own this item.
We currently have two different ways that you can review a product that you purchased from us.
We do look at all reviews/testimonials for content and only refuse those with profanity or inappropriate content. All others usually get approval for posting (good and bad) within 48 hours. If you have a problem with any of our products please contact us as we are able to resolve most issues.