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Damage is causing some unavoidable service delays in portions of the affected area. Please check FedEx.com and UPS.com for further detailed information on possible delays.
You may have noticed this new acronym popping up on some of our products. RoHS stands for Restrictions on Hazardous Substances, and it's a directive that could have a huge impact on the production and disposal of consumer electronics. First adopted in Europe in 2006 (and later adopted in California in 2007), RoHS restricts the use of six dangerous substances in lots of common electronics. According to the official RoHS compliance Web site (www.rohs.eu), the RoHS symbol indicates that "new electrical and electronic equipment put on the market does not contain any of the six banned substances: lead, mercury, cadmium, hexavalent chromium, poly-brominated biphenyls (PBB) or polybrominated diphenyl ethers (PBDE), in quantities exceeding maximum concentration values."
While some military and medical equipment is exempt from RoHS compliance, the electronics governed by the standard are among the most common you’ll find in your home, from radios to MP3 players to cell phones and (increasingly) computers. In practical terms, the standard protects factory workers at the production level, sharply reducing their exposure to hazardous substances. The standard also has a profound impact on the disposal and recycling of electronics, in that disposed substances will no longer have at least six of the most hazardous chemicals formerly found in electronics, and recycled electronics will not expose workers to toxics as they harvest components.
Read The Official RoHS Directive
If an item proves to be unsatisfactory within 60 days of receipt, you may return it to us for refund or credit toward other products. We are sorry but original shipping charges are non-refundable. Please call for a Return Authorization number before returning an item. Returned products, original cartons and manuals must be in "as new" condition for a full product refund. A reasonable deduction will be made for any damaged or missing items. You are welcome to keep the catalog. Sorry, no refunds on custom cable and fittings or original shipping charges. Be sure to insure and pack your return carefully.
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We feel we have some of the best tech support available. If you have any questions with product setup or with troubleshooting, please call us at 1-800-522-8863. Our Fortuna-based, tech support team is available Monday through Friday, 7am to 5pm PST. We are ready and willing to help you for as long as you own this item.
We currently have two different ways that you can review a product that you purchased from us.
We do look at all reviews/testimonials for content and only refuse those with profanity or inappropriate content. All others usually get approval for posting (good and bad) within 48 hours. If you have a problem with any of our products please contact us as we are able to resolve most issues.