We treat your information as we would
want our private information treated.
We do not release any information about
you to anyone without your permission.
If you like our offerings and our
commitment to customer service, please request to be on our exclusive:
Note: The only way to get on our mail lists is for you to ask, or if we make an error.
Thank you for your support.
Our shopping system uses a session cookie. This cookie assigns a random unique ID to you to make
sure the items you want to buy are put in your shopping basket and not somewhere else. This cookie is never saved to
your hard drive, but is held in your browser's memory for the duration of your shopping session, 60 minutes of
inactivity or until the browser is closed, whichever comes first. It travels with you while you are on our website
so we can track your basket throughout our site. Our cookies do not contain any personal information about you. No
information about you or your computer system is released outside of C. Crane Company.
Our online ordering system uses a secure system. We use VeriSign. Any information you submit to us, while using our
secure server, is encrypted so it cannot be accessed by unauthorized people. Please keep in mind that no data sent
over the Internet can be 100% secure.
We have several links to other web sites. Although we do like these sites, we can not be responsible for any
information on them. If you submit personal information on one of these sites, we cannot be responsible for
Correcting or Updating Information:
You can contact us several different ways if you need to change
your information or if you have any questions about our policies, merchandise or the company in
- E-mail: Customer Service
- Write: 1001 Main Street, Fortuna, CA 95540
- Call: 1-800-522-8863, 24/7. We are open 24 hours a day, 7 days a week.
- Fax: (707) 725-9060
We will provide a full refund (minus shipping), if your
item is returned to us within 60 days after your receipt
and is in "as new" condition. Please call us at
800-522-8863 to let us know your package is being returned.
Our products all come with their full manufacturer's warranty; usually one
year parts and labor, unless noted. If you have a problem with one of our products, you may
want us to service the warranty. Please call for a Return Authorization number before
returning an item for service. When we know what's coming back and what's wrong, we can
process your return more efficiently. Please insure and carefully pack any item you send in
for service to protect your investment.
If an item proves to be unsatisfactory within 60 days of
receipt, you may return it to us for a full refund (minus
shipping) or credit toward other products. Please call for
a Return Authorization number before returning an item.
Returned products, original cartons and manuals must be
in "as new" condition for a full refund. A reasonable
deduction will be made for any damaged or missing items.
You are welcome to keep the catalog. Sorry, no refunds on
custom cable and fittings. Be sure to insure and pack your