C. Crane Website Security & Safety

The C. Crane Web Site uses the latest encryption technology to secure your private information. At the bottom of every page you will see a VeriSign Secured logo which tells you that this web site is secured.

C. Crane Company Inc. is also enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all major credit card associations. At the bottom of every page you will see the Trustwave Trusted Commerce logo which tells you that this web site is secured.

In addition, when your personal information is collected on our web site you will notice that you are at a secured section of our web site by noticing the green address bar on your web browser.

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Web Browser Compatibility

The C. Crane Web Site has been tested on the top 5 web browsers available to the public.

Navigating The C. Crane Website

The C. Crane Website is divided into eight main categories:

1. Radio & Radio Accessories
2. Antennas
3. WiFi & Internet
4. Audio
5. LED Light
6. University
7. Specials
8. Gifts/Toys/Science

Any of these categories can be accessed from any page by clicking the tab on the category bar located at the top of every page.

When you click on any of the eight main category tabs at the top of the page, a landing page will open with a list of sub-categories. You can then click on the subcategories, such as AM/FM Radios under the Radio & Radio Accessories tab, to see individual products within that category.

You can also find what you're looking for on our website by using the search tool located toward the top of each page. Just type in the item you're looking for, such as "LED light bulb", or the product code such as "CC2B", and then click on GO. A list will come up that includes all instances of the item you entered in the search box.

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Placing an Order

Order Online
Once you've found what you're looking for on our website, placing an order online is quick and easy. Just enter the quantity you would like in the box next to the "Add to Order" button. The default quantity is set to "1", but you can change that quantity simply by pointing your cursor at the box, clicking on the number and then entering a new quantity. Once you have the right quantity, click on the "Add to Cart" button and the item(s) will be added to your shopping cart.

Each time you add an item to your shopping cart, you will automatically be redirected to the Shopping Cart Review page. On the Shopping Cart Review page you will be able to see all the items in your cart as well as your current subtotal. To continue shopping, either click your browsers back button, or click on the "Keep Shopping" button located right under the list of products currently in your shopping cart. Clicking on "Keep Shopping" button will return you to the last product page you visited.

When you are finished shopping, you can return to your Shopping Cart by clicking on the View Cart button. Double check the items in your cart for accuracy and quantity, and then click the "Checkout Now" button found right under the list of products currently in your shopping cart. Proceed through the checkout process by following the instructions on each page. We use a secure connection that encodes and protects your payment information when ordering on our site.

Order by Phone
If you prefer to place your order by phone, C. Crane is now open 24/7 all year. To place your order, call 1-800-522-8863 or (707) 725-9000. When you call, please have the item number or item name on hand so we can process your order more efficiently.

Order by Fax
A copy of our order form can be found toward the middle section of our current catalog. If you don't have a copy of our FREE Catalog, you can download an online version of our Order Form. Fill out the order form, then mail (see our contact address below) or fax it to us any time. Note: A signature is required for faxed credit card orders. Please send all faxes to (707) 725-9060.

Order by Mail
If you have a copy of our Current Catalog, you will find a copy of our order form toward the middle section of the book. If you no longer have the order form in your catalog, or don't have a copy of the print catalog, you can download an online version of our Order Form. The Order Form is a PDF file that you can open and print using a free program called Adobe Reader. Fill out the order form, and then mail your order to the following address:

Mail Completed Order Forms To:
C. Crane Company, Inc.
1001 Main Street
Fortuna, CA 95540-2008

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Using Your Online Account

There are several benefits to setting up an Online Account with C. Crane. With an online account you will be able to add items to your wish list for future purchase, save your shipping information for faster checkout, and add names to your address book for easy holiday shopping.

Setup your online account

You can set up your online account from any page on the website just by

1. Clicking on the "Sign In" link at the top of any page on the site.
2. Enter your first and last name in the Create Online Account form
3. Enter a valied email address in the Create Online Account form
4. Enter a password in the Create Online Account form
5. Confirm your password in the Create Online Account form
6. Click the Save button

Sign In

Once you have set up your account, you can access your account at any time by

1. Clicking on the "Sign In" link at the top of on any page on the site.
2. Enter your email address in the Account Sign In form
3. Enter your password in the Account Sign In form
4. Click the Sign In button

Forgot Password

If you ever forget your password

1. Click the Forgot Your Password? link from the Sign In page
2. Enter the email address for your customer account
3. Click the Continue button to email you your password

Edit Profile

In order to change your account name, email address or password you will have to Sign In to your account. Once you're signed in, click on the Profile link to change your name, email address or password. On this page, you can also update your email notification settings.

Update your Email Address

To change your account's Email Address, you must

1. Sign In to your account
2. Click on the Profile link on the member bar
3. Enter your New Email Address in the Update Profile Form
4. Click the Save button to update your password

Change your Account's Password

To change your account's password, you must

1. Sign In to your account
2. Click on the "Profile" link on the member bar
3. Enter your Old Password in the Update Password Form
• If you used the fast checkout, a password may have been generated for you. This password may be a very difficult to type, so simply cut (Ctrl + C) and paste (Ctrl + V) it in the appropriate fields.
4. Enter your New Password in the Update Password Form
5. Confirm your New Password in the Update Password Form
6. Click the Save button to update your password

Address Book

Create an Address Book for faster checkout. The C. Crane website uses address validation software to verify your address. The data for this software is provided by the US Postal Service and the Canadian Postal Service. If your neighborhood is relatively new, your address may not validate. You can bypass the Address Validation by selecting the

1. Sign In to your account
2. Click the "Manage Address Book" link.

From the manage address book page, you can easily save, edit, or delete addresses in your address book.

Create a new Address Book entry

1. Fill out the required information on the form
2. Click the Add button

Edit an Address Book entry

1. Click the "Edit" button below the corresponding address to edit an address.
2. Make the necessary changes.
3. Click the Save button

Delete an Address Book entry

1. Click the "Delete" button below the corresponding address to delete an address.

Wish List

While shopping on our website, you can save items to your wish list to purchase at a later time.

Add items to your Wish List

1. Click the "Add To Wishlist" button located on the product page.
2. If you have not done so already, you will be asked to "Sign In" or "Create an Online Account".

Change the quantity of an item on your Wish List

1. Change the number displayed in the quantity field
2. Click the "Update Quantity" button.

Purchase items from your Wish List

1. Sign In to your account
2. Click the Wish List link.
3. Select the checkbox next to each product(s) you would like to move to your shopping cart
4. Click the "Buy Now" button

Selected products will be moved to your shopping cart for purchase. Unselected products will remain on your wish.

Remove products from your Wish List

1. Sign In to your account
2. Click the Wish List link.
3. Select the checkbox next to each product(s) you would like to move to remove from your wish list
4. Click the "Remove Item(s)" button

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Pay Methods

Credit Card: Visa, MasterCard, Discover, American Express

Personal Check: (Personal checks over $300 will be held up to two weeks for bank approval. There is a $25 service charge on all returned checks.)

Cashier's Check or Money Order: (Required for C.O.D. orders.)

Collect On Delivery (C.O.D.): Limited to $250 and have an additional fee of $11.00. Please have Cashier's Check or Money Order available at time of delivery. Sorry, we do not accept postal C.O.D.s.

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Calculating Sales Tax

7.50% sales tax will only be added to orders shipping to California.

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Calculating Ship Rates

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Calculating Delivery Times

Note: Online orders generally ship within 48 hours. Orders placed Saturday or Sunday are shipped the following Monday. We will contact you if there will be a delay.

Ground Shipping
To California: 2-3 days
To the Western US: AZ, ID, NV, OR, UT, & WA — 3-5 days.
To the Mountain/Midwest: AL, AR, CO, IA, IL, IN, KS, KY, LA, MI, MO, MN, MS, MT, NE, NM, ND, OH, OK, SD, WI, WY — 6-8 days.
To the Eastern US: CT, DE, FL, GA, MA, MD, ME, NC, NH, NJ, NY, PA, RI, SC, TN, TX, VA, VT, WV — 8-10 days.

USPS Priority Mail
5-7 days anywhere in the United States. USPS does not deliver on Sundays. This is the best service for Alaska, Hawaii and Virgin Islands.

UPS 2nd Day Air
2 days plus the day it ships = 3 days anywhere in the Continental United States. UPS does not deliver on Saturday or Sunday.

UPS 3 Day Select
3 days plus the day it ships = 4 days anywhere in the Continental United States. UPS does not deliver on Saturday or Sunday.

FedEx 2Day
2 days plus the day it ships = 3 days, to anywhere in the United States. No deliveries on weekends. Phone number and signature required for all FedEx Air deliveries.

FedEx Standard Overnight - (Afternoon Delivery)
1 day plus the day it ships = 2 days. No deliveries on weekends. Phone number and signature required for FedEx Air deliveries.

FedEx Priority Overnight - (Morning Delivery)
1 day plus day it ships = 2 days. No deliveries on Sunday. Saturday delivery is available in some areas for an additional charge. Please call us at 1-800-522-8863 if you need Saturday delivery. A Phone number and signature are required for FedEx Air deliveries.

Canadian Shipping
US Postal Service to Canada. Generally takes 12-14 days, if there are no delays in customs. Note: Canadian shipping does not include duties or GST. Please call 1-800-522-8863 if you need faster delivery to Canada.

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Satisfaction Guarantee

If an item proves to be unsatisfactory within 60 days of receipt, you may return it to us for refund or credit toward other products. We are sorry but original shipping charges are non-refundable. Please call for a Return Authorization number before returning an item. Returned products, original cartons and manuals must be in "as new" condition for a full product refund. A reasonable deduction will be made for any damaged or missing items. You are welcome to keep the catalog. Sorry, no refunds on custom cable and fittings or original shipping charges. Be sure to insure and pack your return carefully.

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Warranties

Our products all come with their full manufacturer's warranty; usually one year parts and labor unless noted otherwise. If you have a problem with one of our products, you may want us to service the warranty. Please call us at 1-800-522-8863 for a return authorization number before returning an item for repair. When we know what's coming back and what's wrong, we can process your return more efficiently. Please insure and carefully pack any item you send in for service. Click the following link to register exclusive C. Crane Company products: Warranty Registration

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Repair Service

We are only able to repair out of warranty products that are manufactured by C. Crane. Please call us to set up a repair order before sending any item to us and expect 6-8 weeks turn around time, once it is received here. Most repairs cost a minimum of $59.95 although charges may vary. A check or credit card number must accompany the insured product that is sent to us. Please include updated contact information and a phone number, should we need to reach you regarding the item(s) we receive. Please remove all batteries and the power cord from the product and the packaging before sending the item in. Our repairs are warranted for one year. For repair services call us at 1-800-522-8863, Monday through Friday, 6:30am to 5:30pm.

For all other products please call the manufacturer for repair information.

I want to thank you for your service. I received my repaired radio back today and you did more than I expected. I love the CC Radios. This one is over 10 years old and still works great. I have another older version and I gave it to my son for a clock radio and it still works great. I think there is no finer radio on the market. Believe me when I tell you that if I ever need another radio, your will be the one I purchase.

- Arthur J. Fox
Aug. 2010

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Contact C. Crane Company, Inc.

E-mail
If you have questions please email Customer Service.

Phone Order Hours
24/7 All Year

Tech and Returns Hours
Mon - Fri  6:30am - 5:30pm (PST)

Store Hours
Mon - Fri  9:00am - 5:00pm (PST)
Saturday 10:00am - 2:00pm (PST)

Mailing Address
C. Crane Company, Inc.
1001 Main Street
Fortuna, CA 95540-2008

Map to our store

Press Relations:
If you would like press related information, please fill out our Press Relations Form or call (707) 725-0568.

Webmaster:
If you experience a problem with our website, or you have other website related feedback, please contact the webmaster.

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