- AM FM Radios
- WiFi & Internet
- LED Light
- Gifts, Toys & Science
The winter storm that brought hazardous conditions across the northeastern U.S. is still leaving difficult conditions and continues to affect shipping operations.
Please check UPS.com and FedEx.com for detailed information.
Prices shown in currencies other than US Dollars are estimates based on current exchange rates. We will charge your credit card in US Dollars on the day your order is shipped, and the conversion to your local currency will be done at the prevailing rate by your credit card issuer.
C. Crane will not mark your parcel as a “gift”, declare a value lower than the actual price paid, or otherwise prepare false customs information.
Below you'll find an index of common questions regarding our Website and services. If you have any questions about how to use our Website, you might find your answer in the following paragraphs.
If you run into any problems with our website that aren't addressed below, please Contact Us.
C. Crane Website Security & Safety
The C. Crane Web Site uses the latest encryption technology to secure your private information. At the bottom of every page you will see an EnTrust Secured logo which tells you that this web site is secured.
C. Crane Company Inc. is also enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all major credit card associations. At the bottom of every page you will see the Trustwave Trusted Commerce logo which tells you that this web site is secured.
In addition, when your personal information is collected on our web site you will notice that you are at a secured section of our web site by noticing the green address bar on your web browser.
Web Browser Compatibility
The C. Crane Web Site has been tested on the top 5 web browsers available to the public.
We treat your information as we would want our private information treated. We do not release any information about you to anyone without your permission.
If you like our offerings and our commitment to customer service, please request to be on our exclusive:
Note: The only way to get on our mail lists is for you to ask, or if we make an error. Thank you for your support.
Cookies: Our shopping system uses a session cookie and a shopping cart cookie. The session cookie is never saved to your hard drive, but is held in your browser's memory for the duration of your shopping session, or until the browser is closed, whichever comes first. It travels with you while you are on our website. The shopping cart cookie allows the cart to persist up to 6 months. Our cookies do not contain any personal information about you. No information about you or your computer system is released outside of C. Crane Company.
Security: Our online ordering system uses a secure system. We use Entrust and Trustwave. Any information you submit to us, while using our secure server, is encrypted so it cannot be accessed by unauthorized people. Please keep in mind that no data sent over the Internet can be 100% secure.
Placing an Order
Each time you add an item to your shopping cart, a screen will display above the item showing what was added
You can click the checkout out button or continue navigating the site by clicking any link or going to the search.
When you are finished shopping, you can return to your Shopping Cart by clicking on the Cart icon at the top of the screen.
Double check the items in your cart for accuracy and quantity, and then click the "Continue Checkout" button. Proceed through the checkout process by following the instructions on each page. We use a secure connection that encodes and protects your payment information when ordering on our site.
Order by Phone
Order by Fax
Order by Mail
Mail Completed Order Forms To:
Navigating The C. Crane Website
The C. Crane Website is divided into six main categories:
Any of these categories can be accessed from any page by clicking the tab on the category bar located at the top of every page.
When you click on any of the eight main category tabs at the top of the page, a landing page will open with a list of sub-categories. You can then click on the subcategories, such as AM/FM Radios under the Radio & Radio Accessories tab, to see individual products within that category.
You can also find what you're looking for on our website by using the search tool located toward the top of each page. Just type in the item you're looking for, such as "LED light bulb", or the product code such as "CC2BE", and then click on GO. A list will come up that includes all instances of the item you entered in the search box.
Results within a category and search can be fine tuned further by using the Filter By option on the left navigation pane. Results can also be sorted by using the Sort by drop down at the top of the category or search results pages.
Credit Card: Visa, MasterCard, Discover, American Express
Personal Check: (Personal checks over $300 will be held up to two weeks for bank approval. There is a $25 service charge on all returned checks.)
Cashier's Check or Money Order: (Required for C.O.D. orders.)
Collect On Delivery (C.O.D.): Limited to $250 and have an additional fee of $11.00. Please have Cashier's Check or Money Order available at time of delivery. We only offer C.O.D.s via UPS.
Calculating Sales Tax
7.50% sales tax will only be added to orders shipping to California.
Shipping Online Orders Within the U.S. – Delivery Options
Standard Shipping (Contiguous 48 States)
Our Standard Shipping combines the efficiency of UPS with the convenience of USPS. UPS picks up your package at our distribution center and delivers it to your local post office for final delivery to your mailbox or door by USPS. (To ensure most efficient delivery, your final carrier may vary. Please provide an address that accepts US mail.)
Online orders generally ship within 48 hours. Orders placed Saturday or Sunday are shipped the following Monday. We will contact you if there will be a delay.
Please note these delivery time frames are not guaranteed. if you need your package to arrive by a specific date, please select a different method or call.
Estimated delivery time frames:
If you prefer a specific carrier and faster ground delivery times, select FedEx Ground or UPS Ground:
FedEx® Ground Transit Times
UPS Ground Transit Times
USPS Priority Mail
5-7 days anywhere in the United States. USPS does not deliver on Sundays. This is the best service for Alaska, Hawaii and Virgin Islands.
Express Shipping Options
Canadian and International Shipping
* Time frames can vary by 2 -3 days depending on destination and time spent in customs. Canadian and International shipping does not include duties, taxes or GST. If you need your package by a specific date and aren't sure which ship method to select please call 1-800-522-8863 Mon - Fri 7:00AM - 5:00PM PT.
U.S. Military Shipping
We do ship to APO/FPO military addresses. All APO/FPO packages ship via USPS Priority Mail, using domestic rates. Shipping time varies depending on the overseas destination. Usually packages arrive within 10 - 14 days.
For more information on how military shipments to APOs and FPOs work, http://www.shipitapo.com/info/apo_fpo_guide.php
Some exceptions may apply to the prices listed. Shipping charges are non-refundable.
Satisfaction Guarantee & Returns
If an item proves to be unsatisfactory within 60 days of receipt, you may return it to us for refund or credit toward other products. We are sorry but original shipping charges are non-refundable. Please call 800-522-8863 for a Return Authorization number before returning an item. Returned products, original cartons and manuals must be in "as new" condition for a full product refund. A reasonable deduction will be made for any damaged or missing items. You are welcome to keep the catalog. Sorry, no refunds on custom cable and fittings or original shipping charges. Be sure to insure and pack your return carefully.
Our products all come with their full manufacturer's warranty; usually one year parts and labor unless noted otherwise. If you have a problem with one of our products, you may want us to service the warranty. Please call us at 1-800-522-8863 for a return authorization number before returning an item for repair. When we know what's coming back and what's wrong, we can process your return more efficiently. Please insure and carefully pack any item you send in for service. Click the following link to register exclusive C. Crane Company products: Warranty Registration
We are only able to repair out of warranty products that are manufactured by C. Crane. Please call us to set up a repair order before sending any item to us and expect 6-8 weeks turn around time, once it is received here. Most repairs cost a minimum of $59.95 plus shipping. A check or credit card number must accompany the insured product that is sent to us. Please include updated contact information and a phone number, should we need to reach you regarding the item(s) we receive. Please remove all batteries and the power cord from the product and the packaging before sending the item in. Our repairs are warranted for one year. For repair services call us at 1-800-522-8863, Monday through Friday, 7:00am to 5:00pm.
For all other products please call the manufacturer for repair information.
I want to thank you for your service. I received my repaired radio back today and you did more than I expected. I love the CC Radios. This one is over 10 years old and still works great. I have another older version and I gave it to my son for a clock radio and it still works great. I think there is no finer radio on the market. Believe me when I tell you that if I ever need another radio, your will be the one I purchase.
Contact C. Crane Company, Inc.
Phone Order Hours
Tech and Returns Hours