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Below you'll find an index of common questions regarding our Website and services. If you have any questions about how to use our Website, you might find your answer in the following paragraphs.

If you run into any problems with our website that aren't addressed below, please Contact Us.

C. Crane Website Security & Safety

The C. Crane Web Site uses the latest encryption technology to secure your private information. At the bottom of every page you will see an EnTrust Secured logo which tells you that this web site is secured.

C. Crane Company Inc. is also enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all major credit card associations. At the bottom of every page you will see the Trustwave Trusted Commerce logo which tells you that this web site is secured.

In addition, when your personal information is collected on our web site you will notice that you are at a secured section of our web site by noticing the green address bar on your web browser.

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Web Browser Compatibility

The C. Crane Web Site has been tested on the top 5 web browsers available to the public.

Internet Explorer Mozilla Firefox Apple Safari Google Chrome Opera

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Privacy Policy

We treat your information as we would want our private information treated. We do not release any information about you to anyone without your permission.

If you like our offerings and our commitment to customer service, please request to be on our exclusive:

Note: The only way to get on our mail lists is for you to ask, or if we make an error. Thank you for your support.

Cookies: Our shopping system uses a session cookie and a shopping cart cookie. The session cookie is never saved to your hard drive, but is held in your browser's memory for the duration of your shopping session, or until the browser is closed, whichever comes first. It travels with you while you are on our website. The shopping cart cookie allows the cart to persist up to 6 months. Our cookies do not contain any personal information about you. No information about you or your computer system is released outside of C. Crane Company.

Security: Our online ordering system uses a secure system. We use Entrust and Trustwave. Any information you submit to us, while using our secure server, is encrypted so it cannot be accessed by unauthorized people. Please keep in mind that no data sent over the Internet can be 100% secure.

Links: We have several links to other web sites. Although we do like these sites, we can not be responsible for any information on them. If you submit personal information on one of these sites, we cannot be responsible for their privacy policy.

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Placing an Order

Order Online
Once you've found what you're looking for on our website, placing an order online is quick and easy. Just enter the quantity you would like in the box above the "Add to Cart" button. The default quantity is set to "1", but you can change that quantity simply by pointing your cursor at the box, clicking on the number and then entering a new quantity. Once you have the right quantity, click on the "Add to Cart" button and the item(s) will be added to your shopping cart.

Each time you add an item to your shopping cart, a screen will display above the item showing what was added

You can click the checkout out button or continue navigating the site by clicking any link or going to the search.

When you are finished shopping, you can return to your Shopping Cart by clicking on the Cart icon at the top of the screen.

Double check the items in your cart for accuracy and quantity, and then click the "Continue Checkout" button. Proceed through the checkout process by following the instructions on each page. We use a secure connection that encodes and protects your payment information when ordering on our site.

Order by Phone
If you prefer to place your order by phone, C. Crane is now open 24/7 all year. To place your order, call 1-800-522-8863. When you call, please have the item number or item name on hand so we can process your order more efficiently.

Order by Fax
A copy of our order form can be found toward the middle section of our current catalog. If you don't have a copy of our FREE Catalog, you can download an online version of our Order Form. Fill out the order form, then mail (see our contact address below) or fax it to us any time. Note: A signature is required for faxed credit card orders. Please send all faxes to (707) 725-9060.

Order by Mail
If you have a copy of our Current Catalog, you will find a copy of our order form toward the middle section of the book. If you no longer have the order form in your catalog, or don't have a copy of the print catalog, you can download an online version of our Order Form. The Order Form is a PDF file that you can open and print using a free program called Adobe Reader. Fill out the order form, and then mail your order to the following address:

Mail Completed Order Forms To:
C. Crane Company, Inc.
1001 Main Street
Fortuna, CA 95540-2008

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Navigating The C. Crane Website

The C. Crane Website is divided into six main categories:

Any of these categories can be accessed from any page by clicking the tab on the category bar located at the top of every page.

When you click on any of the eight main category tabs at the top of the page, a landing page will open with a list of sub-categories. You can then click on the subcategories, such as AM/FM Radios under the Radio & Radio Accessories tab, to see individual products within that category.

You can also find what you're looking for on our website by using the search tool located toward the top of each page. Just type in the item you're looking for, such as "LED light bulb", or the product code such as "CC2BE", and then click on GO. A list will come up that includes all instances of the item you entered in the search box.

Results within a category and search can be fine tuned further by using the Filter By option on the left navigation pane. Results can also be sorted by using the Sort by drop down at the top of the category or search results pages.

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Using Your Online Account

There are several benefits to setting up an Online Account with C. Crane. With an online account you will be able to add items to your wish list for future purchase, save your shipping information for faster checkout, and add names to your address book for easy holiday shopping.

Create your online account

You can set up your online account from any page on the website just by

  • Clicking on the "Log In or Register" link at the top of any page on the site.
  • Enter your first and last name in the New Customer Account form
  • Enter a valid email address
  • Enter a password
  • Confirm your password
  • Decide whether the browser should Remember your account information or not
  • Check or uncheck the box for whether you would like to receive sales and specials emails. *If you are already on the list your email address will not be duplicated
  • Click the Create Account button

Log In

Once you have set up your account, you can access your account at any time by

  • Clicking on the "Log In or My Account" link at the top of on any page on the site.
  • Enter your email address in the Log In form
  • Enter your password
  • Click the Log In button
Video: Retrieve/Update a Forgotten Password

Video: Retrieve/Update a
Forgotten Password

Forgot Password

If you ever forget your password

  • Click the Forgot Your Password? link from the Log In page
  • Enter the email address for your customer account
  • Click the Send Password button to email you your password

Update Account Info

In order to change your account name, email address or password you will have to Log In to your account. Once you're logged in, click on the Update Account Info link to change your email address or password. This will only update your email address for your account which is used for order confirmation and tracking. To update your email address for sales & specials click here.

Update your Account Email Address and Password

To change your account's Email Address, you must
  • Log In to your account
  • Click on the Update Account Info link under My Account
  • The existing email address will be displayed. Enter the New Email Address in the New Email Address field
  • If you aren't changing your password, enter your current password in the Password field
  • If you are changing your password, enter the new password in the Password field
  • Re-enter your password in the Confirm Password field
  • Click the Update button to change the email address or update your password

Address Book

Create an Address Book for your convenience

From the address book page, you will need to create your first entry then you can easily save, edit, or delete addresses in your address book. and change the default shipping and billing addresses.

Add a new Address Book entry

  • Fill out the required information on the form
  • Click the Submit button

Edit an Address Book entry

  • Click the "Edit" button below the corresponding address to edit an address.
  • Make the necessary changes.
  • Click the Submit button

Delete an Address Book entry

  • Click the "Delete" button below the corresponding address to delete an address. Note: The first address added cannot be deleted.

Order History and Status

To review your orders and check the status, click on the "Log In or My Account"

  • Clicking on the "Order History and Status" link under My Account.
  • The list of orders, and order date, the Order Total and the status of the order. Click on any of the order numbers to see the details of that particular order
  • You can also quickly reorder that same item on the order by checking the box next to the item you'd like to reorder and clicking Add to Cart

Track Your Package

You can track your package by:

  • Logging in to your account and entering your email address and password.
  • Under My Account, select Order History and Status
  • Click on the order number you would like to track
  • In your order detail page there will be a tracking number that you can click on to track your package.

Wish List

While shopping on our website, you can save items to your wish list to purchase at a later time.

Add items to your Wish List

  • Click the "Add To Wishlist" button located on the product page.
  • If you have not done so already, you will be asked to "Log In" or "Create an Account".

The selected item will display above the item that was added. Click Manage Wish List to make changes and review your wish list.

Change the quantity of an item on your Wish List or add a comment

  • Change the number displayed in the quantity field
  • Type a comment such as "Great for Bob's birthday" in the Comment field on the wish list
  • Click the "Update" button.

Purchase items from your Wish List

  • Log In to your account
  • Click the Wish List link.
  • Click the "Add to Cart" button for each item you would like to move to your shopping cart
  • Selected products and quantities will be moved to your shopping cart for purchase. Unselected products will remain on your wish list.

Remove products from your Wish List

  • Log In to your account
  • Click the Wish List link.
  • Click the "Remove" button next to each product you would like to move to remove from your wish list

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Pay Methods

Credit Card: Visa, MasterCard, Discover, American Express

Personal Check: (Personal checks over $300 will be held up to two weeks for bank approval. There is a $25 service charge on all returned checks.)

Cashier's Check or Money Order: (Required for C.O.D. orders.)

Collect On Delivery (C.O.D.): Limited to $250 and have an additional fee of $11.00. Please have Cashier's Check or Money Order available at time of delivery. We only offer C.O.D.s via UPS.

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Calculating Sales Tax

7.50% sales tax will only be added to orders shipping to California.

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Calculating Ship Rates

U.S. Shipping

Ground Shipping to the 48 U.S. Contiguous States

(Physical Addresses Only)

Order Amount Shipping Charge
$0.01 - $25.99 $6.95
$26.00 - $50.99 $9.95
$51.00 - $75.99 $11.95
$76.00 - $125.99 $13.95
$126.00 - $175.99 $14.95
$176.00 - $325.99 $17.95
$326.00 - $499.99 $21.95
$500.00 & Up FREE
 

Express Shipping

Note: Rates Calculated at Checkout.

US Shipping
USPS Priority Mail FedEx 3Day Express Saver
UPS 2nd Day Air FedEx 2 Day Air
UPS 3 Day Select FedEx Standard Overnight
UPS Next Day Air FedEx Priority Overnight

U.S. Military Shipping

We do ship to APO/FPO military addresses. All APO/FPO packages ship via USPS Priority Mail, using domestic rates. Shipping time varies depending on the overseas destination. Usually packages arrive within 10 - 14 days.

For more information on how military shipments to APOs and FPOs work, http://www.shipitapo.com/info/apo_fpo_guide.php.

Canadian and International Shipping

  • USPS International Priority (6 - 10 business days*) - Most economical
  • USPS International Express (5 - 7 business days*)
  • FedEx International Economy (5 - 7 business days*)
  • FedEx International Priority (3 - 5 business days*)

* Time frames can vary by 2 -3 days depending on destination and time spent in customs. Canadian and International shipping does not include duties, taxes or GST. If you need your package by a specific date and aren't sure which ship method to select please call 1-800-522-8863 Mon - Fri 7:00AM - 5:00PM PT.

Some exceptions may apply to the prices listed. Shipping charges are non-refundable.

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Calculating Delivery Times

Note: Online orders generally ship within 48 hours. Orders placed Saturday or Sunday are shipped the following Monday. We will contact you if there will be a delay.

Ground Shipping
To California: 2-3 days
To the Western US: AZ, ID, NV, OR, UT, & WA — 3-5 days.
To the Mountain/Midwest: AL, AR, CO, IA, IL, IN, KS, KY, LA, MI, MO, MN, MS, MT, NE, NM, ND, OH, OK, SD, WI, WY — 6-8 days.
To the Eastern US: CT, DE, FL, GA, MA, MD, ME, NC, NH, NJ, NY, PA, RI, SC, TN, TX, VA, VT, WV — 8-10 days.
USPS Priority Mail
5-7 days anywhere in the United States. USPS does not deliver on Sundays. This is the best service for Alaska, Hawaii and Virgin Islands.
UPS 3 Day Select
3 days plus the day it ships = 4 days anywhere in the Contiguous United States. UPS does not deliver on Saturday or Sunday.
UPS 2nd Day Air
2 days plus the day it ships = 3 days anywhere in the United States. UPS does not deliver on Saturday or Sunday.
UPS Next Day Air
1 day plus the day it ships = 2 days anywhere in the United States. Saturday delivery is available in some areas for an additional charge. Please call us at 1-800-522-8863 if you need Saturday delivery. UPS does not deliver on Sunday.
FedEx 3 Day Air Express Saver
3 days plus the day it ships = 4 days, to anywhere in the United States. No deliveries on weekends. Phone number and signature required for all FedEx Air deliveries.
FedEx 2 Day Air
2 days plus the day it ships = 3 days, to anywhere in the United States. Saturday delivery is available in some areas for an additional charge. Please call us at 1-800-522-8863 if you need Saturday delivery. Phone number and signature required for all FedEx Air deliveries.
FedEx Standard Overnight - (Afternoon Delivery)
1 day plus the day it ships = 2 days. No deliveries on weekends. Phone number and signature required for FedEx Air deliveries.
FedEx Priority Overnight - (Morning Delivery)
1 day plus day it ships = 2 days. No deliveries on Sunday. Saturday delivery is available in some areas for an additional charge. Please call us at 1-800-522-8863 if you need Saturday delivery. A Phone number and signature are required for FedEx Air deliveries.
Canadian and International Shipping
US Postal Service to Canada and other International Addresses. Generally takes 12-14 days, if there are no delays in customs. FedEx International Economy is 5 - 7 Days and FedEx International Priority is 3-5 Days. Note: International shipping does not include duties or GST. Please call 1-800-522-8863 if you need faster delivery.

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Satisfaction Guarantee & Returns

If an item proves to be unsatisfactory within 60 days of receipt, you may return it to us for refund or credit toward other products. We are sorry but original shipping charges are non-refundable. Please call 800-522-8863 for a Return Authorization number before returning an item. Returned products, original cartons and manuals must be in "as new" condition for a full product refund. A reasonable deduction will be made for any damaged or missing items. You are welcome to keep the catalog. Sorry, no refunds on custom cable and fittings or original shipping charges. Be sure to insure and pack your return carefully.

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Warranties

Our products all come with their full manufacturer's warranty; usually one year parts and labor unless noted otherwise. If you have a problem with one of our products, you may want us to service the warranty. Please call us at 1-800-522-8863 for a return authorization number before returning an item for repair. When we know what's coming back and what's wrong, we can process your return more efficiently. Please insure and carefully pack any item you send in for service. Click the following link to register exclusive C. Crane Company products: Warranty Registration

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Repair Service

We are only able to repair out of warranty products that are manufactured by C. Crane. Please call us to set up a repair order before sending any item to us and expect 6-8 weeks turn around time, once it is received here. Most repairs cost a minimum of $59.95 although charges may vary. A check or credit card number must accompany the insured product that is sent to us. Please include updated contact information and a phone number, should we need to reach you regarding the item(s) we receive. Please remove all batteries and the power cord from the product and the packaging before sending the item in. Our repairs are warranted for one year. For repair services call us at 1-800-522-8863, Monday through Friday, 7:00am to 5:00pm.

For all other products please call the manufacturer for repair information.

I want to thank you for your service. I received my repaired radio back today and you did more than I expected. I love the CC Radios. This one is over 10 years old and still works great. I have another older version and I gave it to my son for a clock radio and it still works great. I think there is no finer radio on the market. Believe me when I tell you that if I ever need another radio, your will be the one I purchase.

- Arthur J. Fox
Aug. 2010

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Contact C. Crane Company, Inc.

E-mail
If you have questions please send us a message using our contact form.

Phone Numbers
Toll Free: (800) 522-8863
Phone: (707) 725-9000 for International calls
Fax: (707) 725-9060

Phone Order Hours
24/7 All Year

Tech and Returns Hours
Mon - Fri 7:00am - 5:00pm (PST)

Store Hours
Mon - Fri 9:00am - 5:00pm (PST)
Saturday 10:00am - 2:00pm (PST)

Mailing Address
C. Crane Company, Inc.
1001 Main Street
Fortuna, CA 95540-2008

Map to our store

Press Relations:
If you would like press related information, please fill out our Press Relations Form or call (707) 725-0568.

Webmaster:
If you experience a problem with our website, or you have other website related feedback, please send us a message and select Website Issue to direct it to the webmaster.

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  • This WiFi Antenna is hands down the best. It allows me to connect to a business almost a half mile away. Two months time and this baby paid for itself. I am a very happy with my purchase.
    — John A., Mill Valley, CA
  • This radio deserves five stars because it sounds great, the ease of use and preset stations. This radio will become your favorite radio, also backed by great customer service if ever needed, thank you very much.
    — Pete P., Santa Rosa, CA
  • This is an excellent internet radio. I have had the unit playing constantly from the time I received it. Excellent sound for such a small unit and the remote works wonderfully.
    — James H., Richmond, BC
  • Good sound, lightweight and comfortable; not too tight on the head. I like one feature; it doesn't tell you where to place the speakers, left side or right side.
    — Harry W., Manassas, VA
  • I purchase this product specifically for AM recordings and it has worked superbly. I wanted to wait awhile before I gave my opinion on the product. It has worded exactly as advertised and more.
    — Jack L., San Pedro, CA
  • Very nice, economical home lighting. If you're used to the white light of fluorescent bulb replacements, these will offer the same type with no toxic ingredients or damaging UV radiation.
    — Gary B., San Francisco, CA
  • This antenna does work well; however placement and the shape you have it bent into is very important. I live about 70 miles away from Toronto and receive a lot of Toronto FM stations static free with the FM reflect.
    — Thomas S., Buffalo, NY
  • I'm not sure how I gone this far in life without it. I just love it. The best sound ever from an AM radio.
    — James G., Springfield, MA
  • This device is awesome. As a contractor, I can not access my customer's network for security reasons. Now, with my office on the second floor, I can connect to a WiFi hotspot 1.5 miles away and my signal strength is strong!
    — Robert S., Tabernacle, NJ
  • I just received my EP radio yesterday. I'm totally impressed with the old school simplicity and the modern day sound quality. Thank you, C.Crane!
    — David C., Raleigh, NC
  • I have had only one, thank the lord, occasion to use this in and emergency situation and it worked flawlessly. Only one in the area with radio for two days of power loss... Thank you CCrane!!
    — Vernon P., Dufur, OR
  • This radio is totally fantastic!!! It will provide service in any condition and works as engineered and advertised. I am going to order more units for all family members.
    — Glen B., Bethlehem, PA
  • This radio is wonderful. Small but powerful. Several years of service and no problems.
    — William B., Litchfield, IL
  • Just received this little jewel... did not open the manual and I was listening to NPR within minutes... no kidding. I'm a radio guy and the audio is great and look forward to a lot of great listening.
    — Lin F., Inman, SC